Wai Ho Fong
Bachelor In Applied Biology
Hong Kong
Summary
Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive.
Excellent reputation for resolving problems and improving customer satisfaction. Trained Laboratory Technician promoting exceptional skills. Remains composed and calm in any type of situation.
Experienced Part time Customer Service Officer with over 2 years of experience in service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Self-motivated Production Technician follows safety practices, policies and procedures to consistently drive safe job performance. Disassembles, overhauls and rebuilds equipment with minimal supervision. Working knowledge of machine mechanics and troubleshooting and continuously learns new technologies.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Sales and Marketing Executive
Bio-Gene TECHNOLOGY LIMITED
3 2023 - Current
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Sourced advertising opportunities to place adverts in press and social media.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built relationships with customers and community to promote long term business growth.
Production Officer
Phase Scientific Internaitonal Limited
01.2022 - 12.2022
- Suggested and implemented new ideas to improve quality, reduce cost and support production work environment.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Reviewed production schedules and streamlined processes.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Made sure that products were produced on time and are of good quality.
- Evaluated employee performance and equipment organization to assess and improve plant operations.
- Prepared reports and technical documentation of day-to-day production processes.
Research Assistant
State Key Lab of Marine Pollution
06.2021 - 12.2021
- Planned, modified and executed research techniques, procedures and tests.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Experienced in HPLC, SPE, Animal dissection.
- Set up, maintained and verified sterility of lab equipment and tools.
Part Time Customer Service Officer
Kai Shing Management Services Limited
10.2018 - 06.2021
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Bachelor of Science - Applied Biology
City University Of Hong Kong
City University Of Hong Kong, Tat Chee Avenue, Kow 09.2016 - 02.2021
Skills
High-quality customer service
Customer service abilities
Customer service standards
Equipment testing and calibration
Specimen analysis
Specimen collection
Specimen handling
MS Word, Excel, PowerPoint
Chinese and English word typing
Materials handling
Product assembly
Data Collection
Documentation preparation
Quality control guidelines
Team Supervision
Stocking and replenishing
Training and Development
Data Entry
Good Telephone Etiquette
MS Office
Timeline
Production Officer
Phase Scientific Internaitonal Limited
01.2022 - 12.2022
Research Assistant
State Key Lab of Marine Pollution
06.2021 - 12.2021
Part Time Customer Service Officer
Kai Shing Management Services Limited
10.2018 - 06.2021
Bachelor of Science - Applied Biology
City University Of Hong Kong
09.2016 - 02.2021
Sales and Marketing Executive
Bio-Gene TECHNOLOGY LIMITED
3 2023 - Current