Wai-hang, Tiffany Yeung
Flat K, 19/F., Block One, Serene Garden, Tsing Yi
Summary
Community-focused professional with strong background in social work, prepared to make meaningful impact. Skilled in case management, community mental health and horticultural therapy and resource coordination. Experienced with team leadership, operational management and supervision.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supervisor
Yu Chun Keung Care & Attention Home for the Elderly (C&A Home)
04.2022 - 12.2023
- Company overview: Tung Wah Group of Hospitals
- Led a multi-disciplinary team to ensure high-quality care for 200 elderly residents
- Supervised the design and execution for rehabilitation, training, psychological support services for elderly with dementia under the Community Care Service Voucher Scheme for the Elderly (CCSV)
- Oversaw daily operations of the Home and CCSV Service
- Addressed complaints and feedback from service users and caregivers to improve service delivery
- Liaised with community organizations to enhance collaboration and resource sharing
- Conducted performance reviews to support employee development
Service Management Coordinator
Yu Chun Keung Care & Attention Home for the Elderly (C&A Home) / Yeung Shing Long Stay Care Home (LSCH)
07.2021 - 03.2022
- Company overview: Tung Wah Group of Hospitals
- Led a welfare service team to design and implement training, therapeutic and psychological support services for residents in Care & Attention Home and Long Stay Care Home (LSCH)
- Developed horticultural and art projects to enhance residents' engagement and promoted well-being
- Supervised the welfare service team in providing casework services to LSCH residents under Strength Model for fostering hope and maximizing potentials
- Assist the Senior Supervisor with administrative duties, including statistic, progress report and complaints resolution
Team Leader
Lok Hong Integrated Community Centre for Mental Wellness (ICCMW)
02.2019 - 06.2021
- Company overview: Tung Wah Group of Hospitals
- Supervised and coached junior social workers in needs assessment, intervention and goal-oriented planning for service users
- Provide crisis intervention and support to junior social workers, equipping them with strategies to effective managing challenging situation
- Conducted case conference and coordinated multi-disciplinary interventions for goal-oriented planning and administration
- Provided counselling and psychological support to service users and caregivers
- Led a centre-based team to design and implement networking, recreational and psychological support activities to service users and caregivers
- Coordinated community horticultural projects to enhance mental well-being
- Assisted the Supervisor with administrative duties, including statistic, progress report, handle referral and complaints resolution
Social Worker I
Lok Hong Integrated Community Centre for Mental Wellness (ICCMW)
08.2009 - 01.2019
- Company overview: Tung Wah Group of Hospitals
- Conducted needs assessment and implemented goal-oriented plans for caseload of 80 service users
- Monitored progress and provided continued support
- Conducted individual counseling sessions for improved service users emotional well-being and recovery
- Designed and led art-related and horticultural therapeutic groups, to foster creativity and enhance stress coping skills for service users
- Coordinated community horticultural projects to promote mental health awareness and enhance community well-being
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers
Social Worker
New Life Building Purpose Built Half-way House (HWH)
06.2008 - 07.2009
- Company Overview: New Life Psychiatric Rehabilitation Association
- Provided counselling and designed of therapeutic groups to enhance service users' independent living skills and mental well-being
- Conducted outreach visits for service users in the After Care Service to provide continued support and integration in the community
- Performed administrative duties, including statistics and progress reports for service users
- Assisted the Supervisor with the management of daily operation of the House
Assistant Placement Officer
Supported Employment Service
06.2004 - 05.2008
- Company Overview: Association for Engineering & Medical Volunteer Services
- Conducted case admissions and vocational assessments for service users with disabilities to tailor support to their unique needs
- Provided job coaching and job matching to service users to enhance their employability and confidence in the workplace
- Networked with employers across various trades to identify job opportunities for service users to facilitate successful job placements
- Coordinated with the ERB to organize and teach pre-vocational induction courses to equip participants with essential skills for the workforce
Welfare Worker
Training & Activity Centre for People With Ex-mentally Ill
08.2001 - 05.2004
- Company Overview: Take Your Way / Stewards
- Provided counselling and casework management for a caseload of 20 service users, to ensure tailored support and effective progress tracking
- Conducted psychological assessments and prepared comprehensive reports for progress reviews and development plans for service users
- Supervised and coached program workers in a work task group, fostering skill development and enhancing team effectiveness
- Assisted social workers in coordinating mass programs and recreational activities, to promote mental well-being
Education
Master of Social Science - Social Work
The Chinese University of Hong Kong
08-2008
Master of Social Science - Counseling
University of South Australia
08-2005
Bachelor of Arts - Psychology
Simon Fraser University, Canada
08-1999
Skills
- Community Outreach
- Community Mental Health
- Case Management
- Horticultural therapist
- Therapeutic Techniques
- Needs assessment
- Empathy and Compassion
- Elderly Care
- Supervision skill
Certification
- Professional Certificate in Training for Home Manager (Course A), HK Metropolitan University, 2022
- Certificate of Completion on Strength Model Supervisors Workshop, CIBH, 2021
- Diploma in Basic of Pastel-Nagomi-Art & Advanced Instructive Art Course, JPHAA, 2019
- Certificate of Completion on Mindfulness Based Cognitive Therapy, (8wks, training), HEART, Caritas, 2019
- Completion of Level I and Level II of Focusing-Oriented Expressive Arts (FOAT) Training, Centre on Behaviour Health, HKU, 2018
- Certificate of Achievement for Beginners Online Course of Acceptance Commitment Therapy by Dr. Russ Harris, 2017
- Certificate of Acceptance Commitment Therapy for people with Depression & Anxiety Online Course by Dr. Russ Harris, 2017
- Certificated Horticultural Therapist, Association of Chinese Professionals Training & Development, Taiwan, 2015
- Certificate in Intermediate Horticultural Therapy, St. James Settlement, 2011
- Certificate of Completion in the Postgraduate Overseas Specialists Training Program in Community Mental Health, St. Vincent's Mental Health, University of Melbourne, Australia, 2012
- Skills-based Certificate Course on Narrative Therapy, Introduction to Narrative Therapy, Centre for Youth Research & Practice, HK Baptist University, 2008
Languages
- Proficient in written English and Chinese
- Fluent in spoken English and Cantonese
- Intermediate proficient in spoken Mandarin
Computer Skills
- Proficiency in using Microsoft Office Suite (Word, Excel, Powerpoint), Photoshop
Expected Salary
- HK$ 50,000 - $55,000
Availability
- Immediate
Timeline
Supervisor
Yu Chun Keung Care & Attention Home for the Elderly (C&A Home)
04.2022 - 12.2023
Service Management Coordinator
Yu Chun Keung Care & Attention Home for the Elderly (C&A Home) / Yeung Shing Long Stay Care Home (LSCH)
07.2021 - 03.2022
Team Leader
Lok Hong Integrated Community Centre for Mental Wellness (ICCMW)
02.2019 - 06.2021
Social Worker I
Lok Hong Integrated Community Centre for Mental Wellness (ICCMW)
08.2009 - 01.2019
Social Worker
New Life Building Purpose Built Half-way House (HWH)
06.2008 - 07.2009
Assistant Placement Officer
Supported Employment Service
06.2004 - 05.2008
Welfare Worker
Training & Activity Centre for People With Ex-mentally Ill
08.2001 - 05.2004
- Professional Certificate in Training for Home Manager (Course A), HK Metropolitan University, 2022
- Certificate of Completion on Strength Model Supervisors Workshop, CIBH, 2021
- Diploma in Basic of Pastel-Nagomi-Art & Advanced Instructive Art Course, JPHAA, 2019
- Certificate of Completion on Mindfulness Based Cognitive Therapy, (8wks, training), HEART, Caritas, 2019
- Completion of Level I and Level II of Focusing-Oriented Expressive Arts (FOAT) Training, Centre on Behaviour Health, HKU, 2018
- Certificate of Achievement for Beginners Online Course of Acceptance Commitment Therapy by Dr. Russ Harris, 2017
- Certificate of Acceptance Commitment Therapy for people with Depression & Anxiety Online Course by Dr. Russ Harris, 2017
- Certificated Horticultural Therapist, Association of Chinese Professionals Training & Development, Taiwan, 2015
- Certificate in Intermediate Horticultural Therapy, St. James Settlement, 2011
- Certificate of Completion in the Postgraduate Overseas Specialists Training Program in Community Mental Health, St. Vincent's Mental Health, University of Melbourne, Australia, 2012
- Skills-based Certificate Course on Narrative Therapy, Introduction to Narrative Therapy, Centre for Youth Research & Practice, HK Baptist University, 2008
Master of Social Science - Social Work
The Chinese University of Hong Kong
Master of Social Science - Counseling
University of South Australia
Bachelor of Arts - Psychology
Simon Fraser University, Canada
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