VU MANH CUONG

Product: Insurance, Travel (B2B, B2C), Tour outbound

Team size: 20 members

• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Conducted market research to identify new opportunities for growth, leading to the introduction of successful new products.
• Regularly reviewed competitor offerings to ensure our products remained at the forefront of industry trends and innovations.
• Implemented data-driven decision-making processes, improving overall product performance and competitiveness.
• Led cross-functional teams for successful product launches, resulting in increased market share and customer satisfaction.
• Achievements: Nearly 500,000 insurance certificates in 2024. 1000B GMV Hotel+ Flight

• System: core payment, Hotel/ Flight core, Back-offices, CRM, loyalty...
• Team size: 15
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
• Owned and prioritized product backlog.

• System:App MyPartner, Mytour, Back-offices, CRM...
• Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
• Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
• Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
• Increased team productivity through effective communication, collaboration, and resource management strategies.
• Ensured successful project outcomes by proactively identifying potential risks and implementing mitigation plans.

• System: ViettelPay: Bank transfer, eKYC, lending...
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

System: E-wallet Movitel Lumitel, E-Wallet NCB bank

• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.