Summary
Overview
Work History
Education
Software
Timeline
Generic
Vivian Wai Yin Cheung

Vivian Wai Yin Cheung

Operation Supervisor
Hong Kong

Summary

Experienced operations supervisor in the travel industry, skilled at keeping things running smoothly and efficiently. Passionate about improving processes, managing resources effectively, and working closely with teams to achieve results. Known for being adaptable, organized, and focused on delivering great outcomes in any situation.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Operation Supervisor

Miramar Travel
08.2023 - Current
  • Provided strategic oversight on major projects ensuring timely completion within budget constraints.
  • Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
  • Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.

Reservation Agent

Harbour Plaza Resort City
06.2023 - 08.2023


  • Provided customers with information about availability and pricing.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Recruitment Consultant

HotelsHR
01.2022 - 06.2022
  • Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
  • Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
  • Built strong relationships with clients through regular communication and understanding their unique needs.

Education

Bachelor of Science - Tourism And Event Manangement

The Hong Kong Polytechnic University
04.2001 -

BBA - Tourism Management

Hong Kong Community College
04.2001 -

Software

Amadeus

Microsoft office

Canva

Timeline

Operation Supervisor

Miramar Travel
08.2023 - Current

Reservation Agent

Harbour Plaza Resort City
06.2023 - 08.2023

Recruitment Consultant

HotelsHR
01.2022 - 06.2022

Bachelor of Science - Tourism And Event Manangement

The Hong Kong Polytechnic University
04.2001 -

BBA - Tourism Management

Hong Kong Community College
04.2001 -

Similar Profiles

CREATE PROFILE
Vivian Wai Yin CheungOperation Supervisor