Hi, I’m
Virgie Curimatmat
Customer Service
Kawit
Summary
Experienced and skillful Inbound and Outbound Customer Service Agent providing high quality service to callers, utilized scripts and other resources to answer customer queries. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
years of professional experience
Work History
ALORICA PHILIPPINES
Customer Experience Agent
10.2021 - 09.2023
Job overview
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Utilize scripts and other resources to answers customer queries.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Managed high-volume calls while maintaining exceptional standards of professionalism and accuracy
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
Education
AMA Computer Learning Center Guadalupe Makati City
No Degree from Computer Programming
04.2001
Skills
Sign up issue
Sign up issue
Timeline
Customer Experience Agent
ALORICA PHILIPPINES
10.2021 - 09.2023
AMA Computer Learning Center
No Degree from Computer Programming
04.2001