Violet Gonsalves
North-Booval
Summary
Professional with strong background in managing product lifecycles and driving project success. Skilled in agile methodologies, stakeholder management, and roadmap development. Focused on team collaboration, adapting to changing needs, and delivering tangible results. Known for clear communication, strategic planning, and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Technical Product owner
06.2024 - Current
- Mostly working on API to create different product using Postman API’s
- Working on Camunda with different pricing DMN’s
- Working within timeframe to develop the product through API from inception to getting it live (building on UAT-testing to deploy it to Production all up and working as expected.)
- Working on technical requirements and bug fixes if any
Product Owner
PCCW Global
03.2022 - 06.2024
- Worked on Agile Methodologies
- Prioritise product backlog based on urgency and importance
- Gather various requirements from internal stakeholders (from various team)
- Created roadmaps for products included feature, epics and user stories
- Worked on Maintenance backlog as well to look after maintenance ticket
- Participated in various sprint planning, daily scrums, sprint review and retrospective to ensure alignments and continuous improvements
- Articulated product vision and set clear goals for development teams
- Providing clear specification and Acceptance criteria for user stories and ensuring the team understand product direction
- Presentation of work completed to the internal and external stakeholders
Automation and Quality Engineer
10.2020 - 03.2022
- Monitor and test products, processes, and systems to ensure they meet technical and performance standards
- Conduct root cause analysis during an occurrence of an issue
- Create and maintain quality documentation, including reports, procedures, and records
- Prepare reports on quality issues, corrective actions, and improvements
- Update Quality Management Systems (QMS) with incidents, repairs, and improvements
- Liaise with engineering, production, and customer teams to address quality concerns
- Collaborate with operations managers to develop and implement controls and improvements
- Identify areas for improvement in quality processes and procedures
- Develop and implement corrective actions and preventative measures
- Monitor risk-management procedures and use problem logs to identify and report recurring issues to management and product development teams
Business Analyst
Powerlink
08.2020 - 10.2020
- Company Overview: Queensland
- Engage with various stakeholders to gather requirements
- Creating various documents and process mapping using Visio
- Weekly meeting with stakeholders to discuss project progress
- Identify, analyse and deliver appropriately levelled 'As-Is' and 'To-Be' business processes
- Queensland
Business Analyst
Axis Bank
10.2016 - 10.2017
- Company Overview: India
- Engage with clients to gather software requirements and engagement alignment with development and testing team
- Created and implemented database design and model based on reporting requirements
- Translate stakeholder’s requirements into different tangible deliverables, such as functional specification, use cases, workflow/process diagram using Visio and BPMN
- Identify and reconcile errors in client data to ensure accurate business requirement
- Monthly meetings with external and internal stakeholders to explore possible solutions
- India
Business Analyst/ Account Manager
ICICI bank
05.2016 - 10.2016
- Company Overview: India
- Lead point of contact for all concerns and matter
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly initiatives to internal and external stakeholders
- Assist with high severity requests or issue escalations as needed
- Created solution documentation and demonstrated/trained the solution to technical personnel
- Prepared dashboards using calculations and parameters in Tableau
- India
Business Analyst
Nihilent Technologies
03.2014 - 04.2016
- Company Overview: South Africa(Media & Insurance domain)
- Identify, analyse and deliver appropriately levelled 'As-Is' and 'To-Be' business processes and associated descriptions using Business Process Modelling Notation (BPMN)
- Worked across multiple projects using Agile delivery framework from initiation to implementation stage, managing all the business and functional requirements
- Functional and User Acceptance Testing
- Developed training curriculum and conducts formal training sessions with assigned systems module
- Liaison with Executives, Solutions Architect’s, Subject Matter Experts and Project Managers to assist in planning project phases, program tasks and the BA workload
- Comprehensive problem solving, analysis and documentation of complex business systems and processes to facilitate the implementation of ICT solutions
- Facilitate UAT induction workshops along with progress/defects discovered to Stakeholders, following internal processes to action defects to put them in a resolved/closure status
- Create dynamic dashboards from conception to completion
- Conceptualised and translated ER diagram to relational schema
- Involved in creating database objects like tables, procedures, triggers and functions using oracle SQL
- Created different project plans in confluence and jira
- South Africa(Media & Insurance domain)
Education
Master of Information Technology - Business informatics
01.2019
Master of Business Administration - International Business
01.2010
Bachelor of Management Studies - Finance
01.2005
Skills
- Requirement gathering and Analysis
- Documentation and Reports
- Stakeholder Management
- Business Process Improvement
- Client Relationship Management
- Training and Mentoring
- Applications – CRM
- Diagramming – MS Visio
- Diagramming – MS PowerPoint
- Diagramming – ARIS
- Diagramming – BPMN
- Reporting and Analysis – Trello
- Reporting and Analysis – SWOT
- Reporting and Analysis – MS office
- Reporting and Analysis – Tableau
Certification
- SAFe 6 product owner
- Certified SAFe 5 Agilist
Awards
Best Project Award, 2014, South Africa
Timeline
Lead Technical Product owner
06.2024 - Current
Product Owner
PCCW Global
03.2022 - 06.2024
Automation and Quality Engineer
10.2020 - 03.2022
Business Analyst
Powerlink
08.2020 - 10.2020
Business Analyst
Axis Bank
10.2016 - 10.2017
Business Analyst/ Account Manager
ICICI bank
05.2016 - 10.2016
Business Analyst
Nihilent Technologies
03.2014 - 04.2016
Master of Business Administration - International Business
Bachelor of Management Studies - Finance
Master of Information Technology - Business informatics
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