Vineeth Kiv

Delivery

- Led a USD 2M customer service transformation for a large life insurance company in the Philippines, resulting in improved customer experience, increased revenue, estimated cost savings of 13 million pesos annually, and 25% improved operational efficiencies.

- Led implementation of customer risk assessment automation for a global insurance firm, reducing false positives by 30%.

- Led digital solution design for a leading insurance company's high net worth customer tiers, using data analytics to derive customer behavior and usage across channels and services, resulting in a 10% year-over-year sales increase.

Tech stacks used: Azure Cloud, Dynamics 365, Power Apps, Power Automate, Microservices, Kubernetes, Docker, APIM, Data Factory, SQL

Strategy

- Developed a simplified contract management solution for an insurance product launch team, reducing manual efforts by 30%.

- Defined a strategic solution for an insurance proposition team to improve sales using data analytics.

- Collaborated with the people advisory team to develop a robust agency recruitment solution for a global insurance company.

- Conducted an assessment for an agency compensation rule engine solution to be implemented across 10 business units of a large insurance company in APAC.

- Developed a technology roadmap for a partner distribution team to develop and host a sales management system across different partner ecosystems.

- Defined a strategic roadmap for CRM sales implementation for a global retail bank.

- Defined a strategy for overall CRM solution implementation for a government bank in Vietnam.

- Developed a CRM implementation plan for a leading insurance company in Malaysia.

- Collaborated across actuarial, risk, legal, and distribution teams to develop a robo-advisory solution for portfolio optimization and recommendation for the ILAS division of a leading insurance company, securing approval from the Hong Kong Insurance Authority.

- Conducted QA review and recommendation for the CRM implementation for a large retail bank in Malaysia

Capability Building

- Established a Microsoft Solutions practice through strategic partnerships with regional Microsoft Alliance.

- Managed a revenue of USD 3M and sales of USD 6M

- Managed ~50 resources across Hong Kong, India, Philippines and China

- Led the Career Framework implementation for Hong Kong Technology Consulting, collaborating with APAC teams to execute career strategy.

- Implemented automated surveying and dashboards to track and monitor sales pipeline for the consulting team.

- Collaborated globally to build generative AI use cases and conduct show-and-tell sessions with clients.

- Created globally-leveraged marketing materials for product solutions, utilized by leadership and sales teams.

- Conducted performance evaluations and hiring to maintain appropriate staffing requirements

Delivery

- Led agency digital transformation for an international life insurance company, delivering competitive advantage, agent transparency, and enhanced management decision-making. The project achieved 30% improved operational efficiency, 10% sales growth, and real-time data visualization for management.

- Managed a team of offshore engineers to provide comprehensive 1 year managed services for a large insurance company, reducing operational costs by 20% and improving service availability by 15%.

- Architected and implemented a cutting-edge testing automation framework for a large insurance company using cloud-based intelligent automation solutions, adopted across 10 business units.

- Co-architected a real-time multi-currency global payment system for a global bank's private banking, integrating modules and platforms across Asia and Europe. This achieved a 25% reduction in processing time and handled an estimated annual transaction volume of over $50 billion USD.

- Led a global team of 6 infrastructure engineers from Australia and US to successfully host EY's iNexus Guidewire P&C insurance solution in EY's SaaS platform for an international P&C insurance company. This resulted in 25% infrastructure cost savings, 30% application performance improvement, and 60% reduced manual effort through automated testing and monitoring tools, achieving 99.9% system reliability.

Tech stacks used: Azure Cloud, Dynamics 365, Power Apps, Power Automate, Microservices, Kubernetes, Docker, WebMethods, Data Factory, SQL, Databricks, Python, Tableau, Informatica, AutoSys, UiPath, SauceLabs, Dynatrace

Strategy

- Developed a data migration and data integration strategy for a leading insurance company processing 50M transactions daily

- Designed an innovative knowledge management solution leveraging cognitive services for a leading insurance company.

- Created an application rationalization strategy for a global P&C insurance company.

- Proposed a cloud based infrastructure configuration management solution to group office of a leading insurance company

Capability Building

- Managed a revenue of USD 1.5M and sales of USD 4M

- Managed ~20 resources across Hong Kong and India

- Developed a comprehensive go-to-market strategy deck for the Technology Consulting team.

- Collaborated with US team to setup a local Azure Cloud sandbox environment for R&D.

- Led the team to migrate monolithic applications to scalable microservice based architecture using SpringBoot, Docker and orchestration tools like ECS and Kubernetes; RESTful API design in OpenAPI specifications;

- Led the DevOps practice in the firm providing cloud-based solutions to multiple global investment banks; Designed and developed the hybrid CI/CD system to enhance the agile delivery process and infrastructure automation for multi-country roll-outs; Responsible for release management procedures and resilience management; Enforce quality checks and controls including DevSecOps strategy in to the SDLC process

- Led the design and implementation of multi cloud (AWS, GCP) solutions spanning across different regions and data centers; Responsible for defining SOPs, BCP planning and conduct DR execution to meet with client and industry standards

- Developed a portfolio optimization solution using genetic algorithm principles including portfolio generation, rebalancing, stress testing and performance analysis

Tech stacks used -

Development: Java, microservices, springboot, RESTful

Cloud: AWS, GCP

AWS: VPC, EC2, ECS, Elastic Beanstalk, CloudWatch, IAM, S3, Lambda, EKS, RDS, CloudTrail, CloudFront, Secret Manager, Systems Manager, GuardDuty, Elastic search, Route53, AWSCLI, etc

GCP: GKE, Compute engine, CloudSQL, kubernetes, stackdriver, etc Container: Docker, Docker compose, kubernetes, ECS, GKE, ECS, EKS CI/CD: Jenkins, Maven, Git, SonarQube, Nexus

Monitoring: Newrelic, ELK, mixpanel

Database: RDS MySQL, Aurora, MongoDB

Automation: CloudFormation, Terraform, shell script, helm, ansible Documentation: Swagger, SwaggerUI, ReDoc

Other tools: Postman, nginx, RoboMongo, MySQL Workbench, slack, gsuite, etc.

- Conduct meetings with Business and IT on requirement gatherings, functional specifications, UAT reviews, post implementation reports.

- Analyze the project requirements and distribute tasks to the members as per their area of expertise.

- Resource planning and ensuring that the plan is effectively communicated to the team.

- Solution Offer to key stakeholders in order to resolve project issues.

- Coordinate different teams across various locations involved in the project to provide end to end solution.

- Involve in technical system design and solutions.

- Project risk and requirement change management, defect tracking.

- Release planning and release management.

- SIT, UAT, SIM and Production support.

- Estimate and document review, ensure code quality.

- Team building and knowledge sharing.

- Weekly status reporting, Timesheet preparation & submission, Monthly Dashboard update, invoice verification.

- Provide solutions to IT on design and implementation of websphere portal applications.

- Provide solutions for content management related implementation using WCM.

- Provide real time support to the end user for content preparations and workflows.

- Responsible for requirement analysis, design, implementation, and testing of the application.

- Handling the project single handedly from offshore. ~Developed Technical Design document and test cases.

- Developed the web service client modules which interact with different web services.

- Performance tuning of the application using different techniques.

- Responsible for the integration of software modules (version control packaging and deployment).

- Documentation of developed Components and module.

- Performed Retrofit of main modules to accommodate the code changes done by different teams.

- Handled customer update calls and also coordinated the calls with different vendors to handle production issues.

- Shell and batch scripting for monitoring, housekeeping and notifications.

- MTP and document preparation for release management.