Vincy Wing Fung
Hong Kong,Hong Kong
Summary
Experienced in customer service, purchasing, and dispensing Chinese medicine, this A+ Clinic Assistant is ready to excel in the next role. With a strong background in data entry, equipped to handle administrative tasks required in the healthcare industry. Additionally, 3 years of food and beverage experience have honed interpersonal skills and ability to work in fast-paced environments. Seeking an opportunity to leverage diverse skill set and confident in ability to contribute to the success of any organization.
Overview
10
10
years of professional experience
Work History
Part-time Cashier
Bingz Crispy Burger Canada
04.2023 - 08.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Part-time Server
Gols Lanzhou Noodle Markham
11.2023 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Full-time Clinic Assistant
SHING CHI TONG TCM CLINIC
07.2017 - 03.2023
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Supported clinicians with diagnostic testing preparation, providing assistance during examinations when necessary.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Part-time Waitress
Jen Hotel
06.2014 - 08.2017
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Part-time Sale Associate (Trainee)
Melbourne Bookcentre Limited
06.2016 - 08.2016
- Sale textbook and handle the inquiry of client
- Counting the stock of books and stationery
- Learned new materials, processes, and programs quickly.
- Handling the data entry Inventory Recording
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions
Part-time Cashier
Hong Kong-Asia Exhibition (Holdings) Ltd 83th Hong Kong Wedding Fair
02.2016 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
BSc(Honours) - Tourism Management
HKU SPACE International College
01.2019
Higher Diploma - event marketing and promotion
Hong Kong institute of vocational education (Lee Wai Lee)
01.2017
Diploma - Foundation Studies - Business
Hong Kong institute of vocational education (Lee Wai Lee)
01.2015
Secondary School -
Workers’ Children Secondary School
01.2014
Skills
- Adobe Photoshop
- Proficient in Microsoft Office
- Food and Beverage
- Customer Service
- Customer assistance
- Guest inquiries
- Patience and empathy
- Cash handling
- Data entry
- Inventory management
- Inventory control
- Inventory restocking
Eligible Holder Of Open Work Permit
True
Available Immediately
True
Highlighted Qualifications
- 5 years of experience as a Clinic Assistant.
- More than 3 years of experience in Waitress.
- Multilingual; Fluent in English, Mandarin, Cantonese.
- Proficient in Adobe Photoshop and Microsoft Office.
- Experienced in Food and beverage, Customer service, Manage Chinese Medicine stock quantity and Data Entry.
Personal Qualifications
- 2014 - 2015, Tradelink import/export trade declaration system
- 2014 - 2015, LCCI Certificate (HKVEP)
Timeline
Part-time Server
Gols Lanzhou Noodle Markham
11.2023 - 05.2023
Part-time Cashier
Bingz Crispy Burger Canada
04.2023 - 08.2024
Full-time Clinic Assistant
SHING CHI TONG TCM CLINIC
07.2017 - 03.2023
Part-time Sale Associate (Trainee)
Melbourne Bookcentre Limited
06.2016 - 08.2016
Part-time Cashier
Hong Kong-Asia Exhibition (Holdings) Ltd 83th Hong Kong Wedding Fair
02.2016 - 06.2016
Part-time Waitress
Jen Hotel
06.2014 - 08.2017
Higher Diploma - event marketing and promotion
Hong Kong institute of vocational education (Lee Wai Lee)
Diploma - Foundation Studies - Business
Hong Kong institute of vocational education (Lee Wai Lee)
Secondary School -
Workers’ Children Secondary School
BSc(Honours) - Tourism Management
HKU SPACE International College
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