VINAY NAKKA

• Collection activities: Follow up with all customers through calls & emails, Weekly SOA’s Ensuring to send Dunning notices whenever payment is not made from customer’s end as per due dates, Blocking the customer’s account in case of any payment defaults despite of sending all Dunning notices and performing multiple calls
• Ensuring Sales team, Customer service, AR Managers are involved in all top & critical customers, Weekly / monthly reconciliations on all top customers, if any, Assisting payment application team in case of any issues with payment match up, Attending weekly calls with AR Managers & providing updates on top & critical customers, Preparing write off file on monthly basis and case to case basis post discussion with Commercial team and AR manager, Team activities: Co-ordination with Legal team in case any account needs to be tagged under Legal
• Co-ordination with Disputes team to ensure pending dispute cases are closed on priority Co-ordination with Audit team and ensuring all team members are adhering to the deadline of audit requirement
• Month end Closing activities: Invoices purging, Top value invoices follow up, Bank open Items, Container deposit adjustment, BL Level clearing (accounts clean up)

Projects:

• Repeat Defaulters: finding duplicate codes for same customer with write offs done in the past and ongoing business on new code
• Contact Clean Up: Finding out incorrect email ID’s (bounce backs) and correcting those.

• Ensure collection of receivables and to reduce bad debts through vigilant monitoring of debtor accounts
• Handled AR up to INR 20 Crore of all Global customers, Daily follow up through calls and emails, Customers Visits for: Reconciliation, process set up / improvements & invoice query resolutions, Receipt Accounting and Cash Application, Research unallocated cash for posting Controlling the debtors ageing and monthly slippage, Maintaining Monthly Issue Log sheet and deciding action plan with Commercial Team, Working closely with Commercial team and keep them informed of collection difficulties to avoid accounts deactivation, Weekly monthly target setup with sub-ordinates basis of the customer segmentation and monitoring the progress on the collections, keeping a track of dally calling customers from team members
• Ensuring team is vising the customers for invoice submissions, cheque pickups, cash applications, Monthly forecasting and projections on 60+ Ageing / 180+ Ageing, Initiate credit suspension for delinquent accounts to minimize bad debt expenses in consultation with the Credit Control & Collection Manager Co-ordination with concern billing/pricing & Query team in case of any wrong billing

• Handled AR up to INR 10.00 Crore, Maximize collection of payment from all tenants in a timely and professional manner, Ensure that the process of sending reminders for customers outstanding is in place, Meeting with customers & resolving tenant’s queries relating to billing
• Bank, Revenue & Party Reconciliation, Working on ageing reports, To submit analytical report on the collection trend in terms of ageing, regular paying tenants and defaulting tenants as well to the Centre Manager on monthly basis

• Process: EE – General Ledger (Third-party Settlements)

• Process: MMC.