Vijaykumar K L
Bangalore
Summary
Offering nearly 8 years of experience in Salesforce.com configuration, proficient at bridging IT capabilities with business objectives in Salesforce CRM. Currently excelling as a Lead Business Support Engineer at Autodesk India Pvt. Ltd. Proficient in configuring Object Relationships, Custom Objects, Validation Rules, and Workflow rules. Displayed proficiency in Salesforce Declarative Programming and Administration, including Visual Force pages, Schedule Apex, Batch Apex, Process builder, workflows, assignment rules, Approval Process and lightning Flows. Showcased proficiency in implementing security measures for users through Profiles, Roles, Permission sets, and OWD Settings, and utilizing change sets and Jenkins with GitHub. Possess extensive experience in managing Service Cloud, Salesforce CPQ, and salesforce experience cloud platforms along with proficiency in Siebel CRM Application. Displayed a track record of effectively strategizing, coordinating, and prioritizing tasks to meet project timelines and exceed customer expectations. Proficient in leading cross-functional teams and translating business requirements into technical solutions, ensuring alignment with organizational goals and driving operational efficiency. Achieved increase in Salesforce user satisfaction ratings through the implementation of streamlined user support processes and proactive issue resolution strategies. Expert in optimizing Salesforce data management processes, resulting in reduction in data errors and improved data accuracy. Proven track record of successfully managing multiple Salesforce projects simultaneously, delivering projects ahead of schedule and within budget.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Business Systems Analyst
Autodesk India Pvt. Ltd
Bangalore
08.2024 - Current
- Responsible for leading a team, administering the Salesforce implementation to support a global user base, and offering L2 support for the Salesforce platform.
- Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
- Manage the data migrations and data loading request for Salesforce.
- Support of the Salesforce integration with other applications and downstream systems.
- Troubleshoot and resolve user issues in a timely manner, and manage projects following agile best practices for application development.
- Execute salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic
layouts, apps, actions, custom settings, dashboards, and reports. - Stay up to date with new Salesforce releases and evaluate new features for implementation.
- Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
- Provided project-level analysis and produced required project analysis documentation.
- Analyzed and synthesized business requirements by conceptualizing processes and recognizing patterns.
- Analyzed user needs, identified gaps in existing systems, and provided recommendations to improve processes.
- Collaborated with cross-functional teams including developers, testers, and designers.
Lead Business Support Engineer
Autodesk India Pvt. Ltd.
Bangalore
09.2021 - 08.2024
- Managing Salesforce user administration, configuration, and customization
- Understanding the organization's business processes thoroughly and providing business support
- Implementing SF security configurations such as Roles, Profiles, Public Groups, Sharing Rules, Queues, and OWD Settings
- Resolving user-created cases involving troubleshooting in Visualforce and Apex
- Delivering services within agreed SLAs and ensuring all issues are managed in a timely manner
- Configuring Object Relationships, Custom Objects, Custom Tabs, Custom Fields, Validation Rules, Page Layouts, Record Types, Relationships, Data Migrations, Process Builder, Workflow rules, and Flows
- Updating/extracting data using workbench and Dataloader
- Participating in Salesforce deployment using GITHUB/Jenkins
- Working on Sales Cloud, Service Cloud, and/or Experience Cloud as an Admin
- Integrating Marketo, Sendgrid, Sendwithus, and other cloud-based tools to meet business needs
- Collaborating with the RPA Team to achieve Salesforce user creation automation
- Contributing Knowledge Base Articles to improve the streamline
- Managing escalation and complex tickets to provide resolutions to customers/users
- Working with L2/L3 Teams to complete assigned Projects
- Supporting ScreenMeet Applications issues as an Admin
- Managing NXM (Salesforce CPQ) related issues
- Supporting PSA 2.0 Hypercare project
- Improved Service Area, receiving Exceptional Performance Award
- Recognized for continuous support and outstanding service
- Received multiple client appreciations for resolving high-priority issues
- Implemented a new Salesforce data integration process, resulting in a reduction in data processing time and improved data accuracy
- Streamlined the Salesforce user administration process, leading to a decrease in user access request turnaround time and enhanced user satisfaction
Engineer Enterprise Operations II
Tally Solutions Pvt. Ltd.
Bangalore
06.2021 - 09.2021
- Worked as, the primary system administrator for the Salesforce.com environment
- Gained exposure to the complete Business Flow and the Tech Build
- Managed all basic administrative functions, including user account maintenance, reports, dashboards, workflows, and other routine tasks
- Managed Salesforce.com data feeds and other integrations, focusing on understanding error managing and rectification methodologies
- Coordinated the evaluation, scope, and completion of new configuration requests on an ongoing basis
- Collaborated with internal teams to establish suitable processes to support administrative, development, and change management activities
- Conducted regular internal system audits and prepared for upgrades, while establishing linkages with Salesforce
- Contributed to Salesforce user creation automation
- Provided technical guidance to Client Services Team
- Fixed data issues in Contracts, Assets, and Accounts
- Spearheaded the automation of Salesforce user creation, reducing manual effort by XX% and enhancing operational efficiency
- Provided technical expertise to the Client Services Team, resulting in a XX% decrease in client-reported issues and improved client satisfaction
Business Operations Engineer
Autodesk India Ltd.
Bangalore
06.2017 - 06.2021
- Managed user profiles, roles, permissions, and security token generation within the Salesforce application
- Developed workflow rules and associated tasks, time-triggered tasks, email alerts, and field updates to enforce business logic
- Established and maintained object-level, field-level, and record-level security, including role hierarchies and sharing rules
- Implemented various data structures such as Picklists, Dependent Picklists, Lookup, Junction Objects, Master-detail Relationships, Validation Rules, and Formula Fields for Custom Objects
- Configured user roles, public groups, and sharing settings to facilitate collaboration across different user groups
- Generated a variety of reports and dashboards to provide insights and support decision-making for managers
- Loaded and managed data using Dataloader to ensure data integrity and accuracy
- Addressed Partner and Customer-related issues, including Order Management, Access, Reports, Dashboards, and Support Cases
- Extensively worked with standard Salesforce objects including Accounts, Contacts, Opportunities, and Cases
- Provided technical guidance and resolved business-related issues for the Client Services Team in the Production environment
- Resolved data issues and troubleshot functionality related to Contracts, Assets, Accounts, Contacts, and Partner Operations in Siebel applications
- Troubleshot issues related to Orders, SKUs, Quotes, and Pricing to ensure smooth operations
Education
M.Tech. - Digital Electronics
SDM College of Engineering & Technology
01.2016
B.E. - Electronics & Communication
Sridevi Institute of Engineering & Technology
01.2014
Skills
- Strategic Planning
- Business Process Optimization
- Customer Relationship Management
- Data Analysis
- Project Management
- Team Leadership
- Market Research
- Quality Assurance
- Risk Management
- Change Management
- Collaborator
- Communicator
- Planner
- Change Agent
Certification
- Salesforce Certified Administrator (SP20)
- Salesforce Certified Platform App Builder (SP20)
- Salesforce Certified Service Cloud Consultant (WI22)
- Salesforce Certified Sales Cloud Consultant (SP22)
- Salesforce Certified CPQ Specialist (SU21)
- Salesforce Certified Experience Cloud (WI22)
Accomplishments
- Exceptional Performance Award, AUTODESK, 11/01/20, For improving the Service Area
- Role Model Award, AUTODESK, 11/01/21, For continuous support and providing outstanding service
- Role Model Award, AUTODESK, 05/01/22, For continuous support and providing outstanding service
- Role Model Award, AUTODESK, 08/01/22, For continuous support and providing outstanding service
- Role Model Award, AUTODESK, 11/01/22, For continuous support and providing outstanding service
- Client Appreciations, Received multiple appreciations from the Client Services Team, Sales (GRO) and Prior Team for fixing high priority business related issues and configuration issues
Languages
- English
- Hindi
- Kannada
Personal Information
Date of Birth: 10/18/91
Timeline
Senior Business Systems Analyst
Autodesk India Pvt. Ltd
08.2024 - Current
Lead Business Support Engineer
Autodesk India Pvt. Ltd.
09.2021 - 08.2024
Engineer Enterprise Operations II
Tally Solutions Pvt. Ltd.
06.2021 - 09.2021
Business Operations Engineer
Autodesk India Ltd.
06.2017 - 06.2021
M.Tech. - Digital Electronics
SDM College of Engineering & Technology
B.E. - Electronics & Communication
Sridevi Institute of Engineering & Technology
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