Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Victor Yu

Operation Manager

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Front Office Management Manager

HSBC
07.2022 - Current
  • Analyzing and reporting outsourcer hiring & productivity data
  • Interviewing candidates and managing onboarding process
  • Managing access & license control on departmental level
  • Coordinating with outsourcer on engagement plan & recognition award

Senior Customer Care Offier

HSBC
10.2017 - 06.2022
  • Handling customers' enquiries in multi-channel, including banking and investment service
  • Fulfilling customers' needs in financing and insurance
  • Managing escalated calls professionally, maintaining a calm demeanor while resolving complex issues.

Education

BBA - Accounting

Hong Kong Shue Yan University
North Point, Hong Kong
04.2001 -

Skills

Operations management

Project management

Strategic planning

Documentation and reporting

Decision-making

Customer service

Additional Information

Qualification:

Insurance License : IIQE Paper 1,2,3

Investment License : HKSI Paper 1,7,8

Timeline

Front Office Management Manager

HSBC
07.2022 - Current

Senior Customer Care Offier

HSBC
10.2017 - 06.2022

BBA - Accounting

Hong Kong Shue Yan University
04.2001 -

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Victor YuOperation Manager