Victor Yu
Operation Manager
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Front Office Management Manager
HSBC
07.2022 - Current
- Analyzing and reporting outsourcer hiring & productivity data
- Interviewing candidates and managing onboarding process
- Managing access & license control on departmental level
- Coordinating with outsourcer on engagement plan & recognition award
Senior Customer Care Offier
HSBC
10.2017 - 06.2022
- Handling customers' enquiries in multi-channel, including banking and investment service
- Fulfilling customers' needs in financing and insurance
- Managing escalated calls professionally, maintaining a calm demeanor while resolving complex issues.
Education
BBA - Accounting
Hong Kong Shue Yan University
North Point, Hong Kong 04.2001 -
Skills
Operations management
Project management
Strategic planning
Documentation and reporting
Decision-making
Customer service
Additional Information
Qualification:
Insurance License : IIQE Paper 1,2,3
Investment License : HKSI Paper 1,7,8
Timeline
Front Office Management Manager
HSBC
07.2022 - Current
Senior Customer Care Offier
HSBC
10.2017 - 06.2022
BBA - Accounting
Hong Kong Shue Yan University
04.2001 -
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