Venus Hoi Yan Luk
Hong Kong
Summary
Motivated administrative officer offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters and events to promote productivity across departments. Recognized for organization and time management skills. Always open to different working opportunities to challenge herself and explore more possibilities.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
Administrative Officer
CILTHK
06.2024 - Current
- Created, prepared, and delivered reports/meeting materials to the Professional Activity Committee.
- Contributed to successful projects/events by providing essential administrative support and resource management.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed administrative logistics of events planning, event booking, and event promotions.
Customer Experience Officer
Casetify
10.2022 - Current
- Handle more than 60 customers daily to resolve their problems or enquiries of their purchase
- In charge all logistics related duties and being the communication bridge between CS team and other internal parties (logistics and production team)
- Handle back-end work(data analysis, sort data,creating reports) and have weekly meetings with relevant departments
- Reply emails and messages from different cooperated courier companies
- Cooperate with teammates to accomplish daily side tasks (address validation, monitoring social media platform
Customer Service Assistant
Hong Kong Jockey Club
06.2020 - 08.2022
- Resolved enquiries and problems of more than 100 customers on a daily basis to confirm they entered the racecourse successfully
- Cooperated with teammates to ensure every customer's needs is catered
- Promoted events and activities during the race to tourists
Education
Bachelor of Bimodal Bilingual studies -
THE CHINESE UNIVERSITY OF HONG KONG
09.2020 - 07.2022
Associate Degree in Translation and Interpretation - undefined
The Hong Kong Community College
09.2018 - 07.2020
Skills
Ability to Work Under Pressure
Fast Learner
Effective Time Management
Adaptability
Communications
Customer Experience
Meeting facilitation
Timeline
Administrative Officer
CILTHK
06.2024 - Current
Customer Experience Officer
Casetify
10.2022 - Current
Bachelor of Bimodal Bilingual studies -
THE CHINESE UNIVERSITY OF HONG KONG
09.2020 - 07.2022
Customer Service Assistant
Hong Kong Jockey Club
06.2020 - 08.2022
Associate Degree in Translation and Interpretation - undefined
The Hong Kong Community College
09.2018 - 07.2020
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