Venus Chui
Shau Kei Wan
Summary
Experienced operations manager with a proven ability to optimize processes and lead teams to achieve strategic goals. Skilled in resource management, performance improvement, and customer satisfaction enhancement. Adept at implementing efficient workflows to drive operational excellence. Committed to fostering collaboration and continuous improvement in dynamic environments.
Overview
22
22
years of professional experience
Work History
Implementation Consultant
Green Cloud S & T (Hong Kong) Co. Ltd
Home Ofiice & Oversea On Site
03.2026 - Current
- System Deployment & Configuration: Lead end-to-end implementation and system configuration for hotel Property Management Systems (PMS) and Point of Sale (POS) solutions, specializing in Oracle Hospitality Opera Cloud and Simphony POS.
- Hardware Setup & Infrastructure: Execute on-site installation, configuration, and testing of hardware infrastructure, including POS workstations, receipt/kitchen printers, payment terminals, and network interfaces across hotel departments and F&B outlets. Client Consultation & Workflow Mapping: Collaborate with hotel management, front desk, and F&B teams to analyze operational workflows, tailoring system rules, menu layouts, pricing structures, and master data to property specifications.
- Hardware Setup & Infrastructure: Execute on-site installation, configuration, and testing of hardware infrastructure, including POS workstations, receipt/kitchen printers, payment terminals, and network interfaces across hotel departments and F&B outlets.
- Client Consultation & Workflow Mapping: Collaborate with hotel management, front desk, and F&B teams to analyze operational workflows, tailoring system rules, menu layouts, pricing structures, and master data to property specifications.
SALES & OPERATION MANAGER
WIFI BOUTIQUE HOTEL
Wan Chai
03.2010 - 02.2026
- Develop and implement comprehensive sales strategies to achieve and exceed the hotel's revenue targets.
- Monitored sales performance against targets and adjusted strategies to address shortfalls.
- Maintained strong relationships with clients, including travel agencies and corporations, securing repeat business and fostering loyalty.
- Provided regular sales reports to senior management, emphasising key achievements and identifying challenges and opportunities for growth.
- Oversee the day-to-day operations of the hotel, ensuring that all departments function efficiently and effectively.
- Ensure that all hotel services and facilities meet high standards of quality and customer satisfaction, including housekeeping, front desk, and maintenance.
- Develop and implement operational policies and procedures to streamline processes and improve overall efficiency.
- Monitor and control operating costs, including labor, supplies, and utilities, to maximize profitability while maintaining service quality.
- Coordinated with departments to ensure seamless guest experiences, enhancing overall satisfaction from check-in to check-out.
- Recruit, train, and mentor new team members to ensure a high-performing and motivated workforce.
TOUR COORDINATOR
HONG THAI TRAVEL
12.2004 - 03.2009
- Coordinated transportation, accommodation, sightseeing activities, and meals with local tour operators and service providers to ensure seamless travel logistics.
- Led tour groups on various domestic and international trips, ensuring a smooth and enjoyable travel experience for all participants.
- Monitored the overall progress of the tour, ensuring adherence to the itinerary and addressing any deviations or changes.
- Managed group dynamics, addressing issues or conflicts during trips to foster a positive and harmonious atmosphere among participants.
- Provided detailed information and guidance on travel destinations, including cultural background, historical significance, and local customs.
- Collected and organised tourist feedback and submitted reports to travel agency to inform future tour improvements.
Education
TOUR GUIDE & SERVICE CULTURE CERTIFICATE -
VTC-HOSPITALITY INDUSTRY TRAINING & DEVELOPMENT CENTER
Pokfulam07-2004
COMPLETED SECONDARY 5 -
ST. MARGARET'S COLLEGE
Wan Chai07-2000
FRONT OFFICER SERVICE CERTIFICATE -
VTC-HOSPITALITY INDUSTRY TRAINING & DEVELOPMENT CENTER
Kowloon Bay03-2002
Skills
- System integration
- Operations Management
- Process Optimization
- Performance Analysis
- Client Relationship Management
- Time management
- Relationship-building
Timeline
Implementation Consultant
Green Cloud S & T (Hong Kong) Co. Ltd
03.2026 - Current
SALES & OPERATION MANAGER
WIFI BOUTIQUE HOTEL
03.2010 - 02.2026
TOUR COORDINATOR
HONG THAI TRAVEL
12.2004 - 03.2009
TOUR GUIDE & SERVICE CULTURE CERTIFICATE -
VTC-HOSPITALITY INDUSTRY TRAINING & DEVELOPMENT CENTER
COMPLETED SECONDARY 5 -
ST. MARGARET'S COLLEGE
FRONT OFFICER SERVICE CERTIFICATE -
VTC-HOSPITALITY INDUSTRY TRAINING & DEVELOPMENT CENTER