VANICE CHUNG
FLAT H, 13/F, BLOCK 16, SCENEWAY GARDEN, LAM TIN, KOWLOON
Summary
Dynamic banking professional with extensive experience at HSBC Bank, excelling in customer service and team leadership. Proven track record of enhancing customer satisfaction through effective problem-solving and personalized solutions. Skilled in money handling and staff supervision, fostering a collaborative environment.
Overview
6
6
years of professional experience
Work History
Senior Relationship Assistant Manager
HSBC Bank
Central
02.2023 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provide professional service to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Universal Banker
HSBC Bank
Central
10.2022 - 02.2023
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with opening accounts, credit cards and know your customers
Counter Service Officer
HSBC Bank
Central
06.2021 - 10.2022
- Managed cash transactions accurately, ensuring proper documentation and secure storage of funds.
Counter Service Officer
China Construction Bank
Taikoo Shing
03.2020 - 05.2021
- Managed cash transactions accurately, ensuring proper documentation and secure storage of funds.
- Resolved customer complaints in a timely manner, maintaining professionalism and empathy to protect brand reputation.
Part Time
Hong Kong Golf & Tennis Academy
Sai Kung
01.2019 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate Of Tourism Management -
Hong Kong Community College
Yau Ma Tei08.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff supervision
- Retail operations management
- Team collaboration
Timeline
Senior Relationship Assistant Manager
HSBC Bank
02.2023 - 04.2025
Universal Banker
HSBC Bank
10.2022 - 02.2023
Counter Service Officer
HSBC Bank
06.2021 - 10.2022
Counter Service Officer
China Construction Bank
03.2020 - 05.2021
Part Time
Hong Kong Golf & Tennis Academy
01.2019 - 12.2019
Associate Of Tourism Management -
Hong Kong Community College