Vanessa Tam
Automotive Sales Specialist
Summary
Dynamic Senior Telemarketing Specialist with a proven track record in automotive industry at Carro and Mercedes Benz, consistently exceeding sales targets and enhancing team performance.
Overview
3
3
years of professional experience
Work History
Senior Telemarketing Specialist
Carro Hong Kong
11.2024 - Current
- Consistently met or exceeded monthly car in sales targets by 10% through effectively identifying customer needs and presenting appropriate solutions.
- Provided comprehensive training to new hires, improving the team's performance metrics by 30% in 6 months.
- Strengthened relationships with existing clients, resulting in increased repeat business and referrals.
- Reduced cancellations by proactively addressing potential issues before they escalated into full-blown problems.
- Streamlined workflow processes to optimize efficiency during high-volume incoming ticket periods.
Executive, Parts Operations
Mercedes Benz Hong Kong
10.2022 - 11.2024
- Established long-term client relationships with HK and Macau dealership markets through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems regarding EV battery stock level, resulting in improved organizational performance.
- Maintained a customer satisfaction score of 90% through diligent service and problem solving.
Education
BBA - Marketing
The University of Hong Kong
05-2022
Skills
- Lead Generation
- Target achievement
- Customer service
- Outbound and inbound calls
- Product knowledge
- Sales strategies
Timeline
Senior Telemarketing Specialist
Carro Hong Kong
11.2024 - Current
Executive, Parts Operations
Mercedes Benz Hong Kong
10.2022 - 11.2024
BBA - Marketing
The University of Hong Kong