Vanessa Staples

Joined the team as a PA, eventually taking up more responsibilities in office management and customer handling. Some of job roles include:

• Handling customer inquiries, bookings, and complaints through email, phone and in person.
• Ensure proper organization is prepared prior to camp day
• Supervise and assist with site maintenance
• Organize staff payroll, monthly reports and HR duties
• Create and conduct onboard staff trainings

I started working as a front desk receptionist at their venues (Blue Butcher, Fish & Meat, Mercedes Me) from 2014-2016. I handled bookings, reports, inquiries, complaints, and venue organization for daily service.

In 2016, I was promoted to Guest Relations Agent at Maximal Concepts HQ. My primary job was to oversee general operations across all venues (Blue Butcher, Fish & Meat, Mercedes me, Stockton, Mott32, John Anthony, Limewood & Sip Song). The front desk reports to me, and I handle special arrangements for VIPs, regulars, and shareholders.

In 2018, I opened up a new department - Centralized Reservations in headquarters to centralize all phone calls across all sister venues including the international venues.

Other job duties involved:

• Handling all venue complaints and guest recovery
• Organize and conduct customer service trainings & conduct orientation training for new employees
• Participate in offsite outlet pop-ups (TASTE, Wine&Dine, Art Central etc..)
• Helping with new venue openings
• Build relationships with Hotels and Lifestyle concierge
• Manage all on-going and new promotion partnerships

Organized customer seating chart and assign tables evenly to servers/ Sent Newsletters to various contacts/ Confirmed bookings and reservations to Cooking classes and Events/ Served food to guests during events.