Football
Vaisakh Radhakrishnan
Assistant Manager Operations
Alappuzha
Summary
A dynamic professional with a proven track record at Allianz Services, excelling in people and stakeholder management, team leadership, and collaboration. Exhibited entrepreneurial spirit while overseeing a department within Allianz, ensuring its growth and success. Recognized for strong decision-making skills, delivery excellence, and a commitment to team collaboration, driving operational efficiency and employee motivation.
Overview
11
11
years of professional experience
Work History
Assistant Manager Operations
Allianz Services Private Limited
06.2017 - Current
- Started as a Senior Associate in the sales outbound team, calling customers to pitch and close sales for pet insurance products.
- Transitioned into the role of an expert, handling customer queries related to insurance policies.
- I began mentoring and coaching new team members, managing escalations, and providing live support.
- Tasked with implementing the Systems Thinking approach.
- Later, I was promoted to Assistant Manager. Duties are as follows:
- People management.
- Stakeholder Management.
- Evaluating key performance indicators to identify areas of improvement and implement corrective actions.
- Ensuring work force availability during operating hours.
- Process governance documentation management.
- Improve customer satisfaction by closely monitoring service quality and addressing issues promptly.
- Implementing the concept of Systems Thinking.
- Identifying system obstacles and embedding consistency in approach.
- Innovative ideas for efficiency savings.
- Administrative tasks
- Onboarding access request process.
- Coordination of team engagement activities.
- Coordination of organization-wide engagement activities.
Consultant
Sutherland Global Services
04.2014 - 06.2017
- Recognizing customer demands and needs to effectively upsell AT&T products and services.
- Delivering exceptional customer experiences in every interaction.
- Offering billing assistance to our customers to ensure their peace of mind when dealing with financial matters.
- Mentoring new team members to help them quickly adapt to the processes.
Education
Bachelor of Engineering - Computer Science And Engineering
Sasurie Academy of Engineering (Anna University Chennai)
Coimbatore 04.2001 -
Skills
People Management
Stakeholder Management
Employee engagement
Department oversight
Delegation
New employee hiring
Operational planning
Employee motivation
Interpersonal communication
Teamwork and collaboration
Decision-making
Adaptability and flexibility
Performance management
Process improvement
Accomplishments
- Received the Allianz Circle of Excellence award (Annual Award) for Delivery Excellence in 2022.
- Consistently recognized for performance through monthly awards.
- Commended by the CDO and stakeholders for managing the team with 100% Quality Assurance upon taking over a prestigious Allianz LV Insurance project, which I have been leading since.
- Achieved a 100% AES (Allianz Engagement Survey) score in 2023 and a 97% score in 2024, reflecting strong people management skills. This anonymous survey is conducted annually among reportees, focusing on engagement metrics, inclusive meritocracy and work well index.
- Awarded Best Performer in 2025 based on performance in 2024.
- Entrusted with two pilot batches—one for systems thinking and one for LV pet insurance—both successfully signed off and became Business As Usual
Interests
Gaming
Fitness
Timeline
Assistant Manager Operations
Allianz Services Private Limited
06.2017 - Current
Consultant
Sutherland Global Services
04.2014 - 06.2017
Bachelor of Engineering - Computer Science And Engineering
Sasurie Academy of Engineering (Anna University Chennai)
04.2001 -