UMMEY Mariya ALAM
Guangzhou
Summary
Customer-focused professional with extensive experience in TikTok livestream operations, office administration, and sales support. Multilingual communicator adept at engaging diverse audiences and providing exceptional customer service in dynamic environments. Strong passion for e-commerce and business development, complemented by ongoing education in software engineering.
Overview
4
4
years of professional experience
Work History
Office Manager (Remote)
YSGC
12.2025 - 04.2026
- Managed daily remote office operations, streamlining scheduling, data entry, document preparation, and administrative support to enhance overall efficiency.
- Managed multiple responsibilities independently in a remote work environment, showcasing strong organizational skills.
- Coordinated team communication via WeChat, Zoom, and email to enhance collaboration and information sharing.
- Organized online meetings, tracked project progress, and prepared management reports to support decision-making.
- Maintained accurate business records, ensuring seamless workflow and adherence to operational standards.
TikTok Livestream Assistant
International Entertainment
06.2025 - 08.2025
- Facilitated smooth, engaging live broadcasts for TikTok hosts, enhancing viewer experience.
- Engaged with viewers in real time by promptly responding to comments and inquiries, fostering community interaction.
- Coordinated livestream preparation by organizing products, scheduling events, and streamlining team communication for efficient broadcasts.
- Monitored livestream operations to ensure an engaging and professional online environment for viewers.
- Supported product presentations and promotional activities to drive customer engagement and increase sales.
- Worked effectively in a fast-paced e-commerce setting while supporting daily livestream activities.
Teaching Assistant (Early Childhood Education)
Little Flower Kindergarten
12.2024 - 05.2025
- Collaborated with lead teachers to design and implement engaging classroom activities that fostered children's curiosity and learning.
- Facilitated children's academic, social, and emotional growth by nurturing a supportive and interactive learning environment.
- Monitored children's interactions during activities to ensure safety and foster a supportive learning environment.
- Collaborated with teachers and parents to share insights on student progress and classroom activities, strengthening home-school connection.
- Prepared educational materials and organized classroom to facilitate effective learning experiences.
Data Analyst
Astech Ltd.
Shagorika
01.2023 - 06.2023
- Analyzed data using Microsoft Excel to optimize inventory management and support business operations.
- Improved data accuracy and streamlined reporting processes.
- Developed detailed reports that guided management's business planning and decision-making.
- Coordinated with team members to ensure organization and accuracy of operational data.
Reservation Officer & Ticketing Officer
Nifko Travels & Tours
Kajir Dewri
08.2022 - 12.2022
- Managed domestic and international travel reservations, issuing airline tickets to ensure customer satisfaction.
- Assisted customers with travel inquiries, booking modifications, and itinerary planning, enhancing overall travel experiences.
- Delivered professional customer service while efficiently resolving travel-related issues, ensuring customer satisfaction.
- Maintained accurate booking records, ensuring compliance with travel regulations to support smooth operations.
- Built strong customer relationships through excellent communication and service.
Education
Bachelor of Science - Software Engineering
China West Normal University
Sichuan, China01-2027
Diploma - Computer Science & Technology
Chattogram Polytechnic Institute
Bangladesh05-2023
Skills
- Office Workflow Optimization
- Operational Efficiency
- Project Coordination
- Microsoft Office
- Data accuracy
- Remote Team Management
- Virtual Communication
- Administrative Coordination
- Stakeholder Engagement
- Client Relationship Management
- Time Management
- Interpersonal Communication
- Professional Correspondence
Languages
- Bengali, Native
- English, Fluent {IELTS -6}
- Chinese, Intermediate
Mvirus333
Timeline
Office Manager (Remote)
YSGC
12.2025 - 04.2026
TikTok Livestream Assistant
International Entertainment
06.2025 - 08.2025
Teaching Assistant (Early Childhood Education)
Little Flower Kindergarten
12.2024 - 05.2025
Data Analyst
Astech Ltd.
01.2023 - 06.2023
Reservation Officer & Ticketing Officer
Nifko Travels & Tours
08.2022 - 12.2022
Bachelor of Science - Software Engineering
China West Normal University
Diploma - Computer Science & Technology
Chattogram Polytechnic Institute