Summary
Overview
Work History
Education
Skills
Software
Certification
Personal Information
Timeline
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TSZ YAN SILVIA CHONG

TSZ YAN SILVIA CHONG

System Consultant
Toronto

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
1
1
Certification
3
3
Languages

Work History

System Consultant

ACW Distribution (HK) Limited
09.2022 - 04.2025
  • Prepared and presented demonstrations in pre-sales activities then provided advices on Tableau system implementation and service delivery
  • Bridged communication between business users and technical team on business requirement resolution, issue resolution
  • Collected and documented customer requirements with both business users and IT technical staffs
  • Analyzed customer requirements then developed, implemented and tested Business Intelligence solutions to ensure the standards of functionality, accuracy and reliability are met
  • Proposed and developed customized dashboards to enhance the business performance of customer
  • Prepared project scope, project plan, functional specifications and user manual to customer
  • Organized and conducted user training workshop, skill transfer and marketing event on a regular basis

Fashion Advisor

Chanel Hong Kong Limited
08.2019 - 06.2020
  • Drive and meet individual KPI
  • Work as a team and be accountable for sales target
  • Greet every client and provide the best client experience
  • Develop strong brand & product knowledge then lead clients across the brand and all product categories
  • Engage with clients to develop long-term relationships by leveraging different clienteling tools

Client Advisor

Louis Vuitton Hong Kong
09.2018 - 02.2019
  • Drive and achieve individual & team objectives and to be accountable for sales target
  • Welcome every client and provide the best client experience
  • Advise clients across the brand and all product categories
  • Engage with clients to develop long-term relationships by leveraging different clienteling tools
  • Learn and master brand & product knowledge
  • Adopt POS system (RMS and X-Store) in every transactions

Solutions Consultant

IVC Solutions Limited
12.2015 - 06.2017
  • Provided professional consultancy service to clients on Tableau solutions from implementation services to on-going support services
  • Acknowledged users’ aspiration, needs and requirements through meetings
  • Studied and prepared system specifications, pre and post-sales demonstration of solutions to clients accordingly
  • Setup the company database and configure the system settings
  • Performed testing in simulation of clients’ operational scenario
  • Conducted solution and user training and assisted in the production of training manuals
  • Developed troubleshooting and problem solving skills

Education

Bachelor of Engineering (Hons) - Product Engineering With Marketing

Hong Kong Polytechnic University
Hung Hom, Hong Kong
06-2015

Skills

Data visualization

Software

Tableau

SQL Server Management Studio

MS Office

SAP Business One

Certification

Certified Tableau Desktop Specialist

Personal Information

Available: Immediate

Timeline

System Consultant

ACW Distribution (HK) Limited
09.2022 - 04.2025

Certified Tableau Desktop Specialist

08-2022

Fashion Advisor

Chanel Hong Kong Limited
08.2019 - 06.2020

Client Advisor

Louis Vuitton Hong Kong
09.2018 - 02.2019

Solutions Consultant

IVC Solutions Limited
12.2015 - 06.2017

Bachelor of Engineering (Hons) - Product Engineering With Marketing

Hong Kong Polytechnic University

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TSZ YAN SILVIA CHONGSystem Consultant