Tsz Lok Andy Ling
Senior Relationship Manager
Hong Kong,Hong Kong
Summary
Adept at fostering robust customer relationships and driving new business development, I have honed my skills in relationship management and product knowledge across roles, notably as a Relationship Manager at China Life Insurance (Overseas) Company Limited. My expertise in issue resolution and communication has consistently enhanced client satisfaction and profitability.
Overview
35
35
years of professional experience
Work History
Relationship Manager
China Life Insurance (Overseas) Company Limited
Hong Kong, Hong Kong
07.2019 - 03.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Relationship Manager
BOC Group Life Assurance Company Limited
Hong Kong, Hong Kong
12.2017 - 07.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Sales & Merchandising Manager
Wilson Group Ind. Ltd
11.2009 - 11.2010
- Developed strong relationships with suppliers, securing better deals and exclusive products.
- Researched new vendors, acquired samples and negotiated merchandise deals.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Maintained point of sale (POS) system by inputting accurate inventory information.
Sales & Merchandising Manager
Foucs Mate Ind. Ltd.
03.2009 - 10.2009
- Developed strong relationships with suppliers, securing better deals and exclusive products.
- Researched new vendors, acquired samples and negotiated merchandise deals.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Maintained point of sale (POS) system by inputting accurate inventory information.
Senior Merchandiser
Good Basis (Li & Fung Group - Rosetti)
07.2006 - 08.2008
- Mentored junior merchandisers to develop their skills and enhance team performance overall.
- Collected data, monitored project progress and finalized reports before reporting to management.
- Planned and participated in conference calls and meetings with planning and management departments.
- Developed strong vendor relationships to negotiate better pricing, improving profitability for the company.
Senior Merchandiser
Milestone Ind. Ltd.
09.2004 - 06.2006
- Mentored junior merchandisers to develop their skills and enhance team performance overall.
- Collected data, monitored project progress and finalized reports before reporting to management.
- Planned and participated in conference calls and meetings with planning and management departments.
- Developed strong vendor relationships to negotiate better pricing, improving profitability for the company.
Senior Merchandiser
Karale Ind. Ltd.
09.2001 - 08.2004
- Mentored junior merchandisers to develop their skills and enhance team performance overall.
- Collected data, monitored project progress and finalized reports before reporting to management.
- Planned and participated in conference calls and meetings with planning and management departments.
- Developed strong vendor relationships to negotiate better pricing, improving profitability for the company.
Senior Merchandiser
GEM Giftwares Asis Ltd.
08.1996 - 08.2001
- Mentored junior merchandisers to develop their skills and enhance team performance overall.
- Collected data, monitored project progress and finalized reports before reporting to management.
- Planned and participated in conference calls and meetings with planning and management departments.
- Developed strong vendor relationships to negotiate better pricing, improving profitability for the company.
Merchandiser
JPM Bags Ltd.
08.1995 - 07.1996
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Merchandiser
Bothland Industrial Ltd.
12.1992 - 07.1995
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Surveyor
Check Standard Surveyor
06.1989 - 06.1990
- Measured and marked property lines and key topographic features.
- Used Trimble and AutoCAD to create detailed maps from raw field data.
- Developed strong relationships with clients through consistent communication and timely delivery of results.
- Read and used topographical data to complete analysis of land plots and roadways.
Education
High School Diploma -
Maria College
North Point, Hong Kong 04.2001 -
High School Diploma -
Yenching College
Cheung Sha Wan, Hong Kong 04.2001 -
Skills
Relationship Building
Customer Relationships
Relationship Management
Customer Service
Relationship building and management
Excellent Communication
Issue Resolution
New Business Development
Product Recommendations
New business generation
Product Knowledge
Timeline
Relationship Manager
China Life Insurance (Overseas) Company Limited
07.2019 - 03.2024
Relationship Manager
BOC Group Life Assurance Company Limited
12.2017 - 07.2019
Sales & Merchandising Manager
Wilson Group Ind. Ltd
11.2009 - 11.2010
Sales & Merchandising Manager
Foucs Mate Ind. Ltd.
03.2009 - 10.2009
Senior Merchandiser
Good Basis (Li & Fung Group - Rosetti)
07.2006 - 08.2008
Senior Merchandiser
Milestone Ind. Ltd.
09.2004 - 06.2006
Senior Merchandiser
Karale Ind. Ltd.
09.2001 - 08.2004
High School Diploma -
Maria College
04.2001 -
High School Diploma -
Yenching College
04.2001 -
Senior Merchandiser
GEM Giftwares Asis Ltd.
08.1996 - 08.2001
Merchandiser
JPM Bags Ltd.
08.1995 - 07.1996
Merchandiser
Bothland Industrial Ltd.
12.1992 - 07.1995
Surveyor
Check Standard Surveyor
06.1989 - 06.1990
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