Tsz Lok Tse
Hong Kong
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contract Property Services Officer
Pioneer Management Ltd
12.2024 - Current
- To carry out general duties of property management.
- Perform general administrative and clerical work as well as handle tenancy enquiries and complaints.
Club Officer
The Kowloon Tsai Home Owner Association
09.2023 - 09.2024
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Maintain facilities of tennis court
- Handle documents related to The HKCTA tennis league in The club and organise tennis in-house tournament.
Senior Club Assistant
The Kowloon Tsai Home’s Owner Association
04.2023 - 08.2023
- Answered phones and provided updated information regarding site location, directions and operating hours.
- Attended to guest needs and requests, delivering top-quality service across all interactions.
- Coordinated daily workflow, taking on team and individual tasks to meet shift demands.
- Greeted customers and provided friendly, professional service to uphold company standards.
- Advised customers of rules and regulations to maintain safe facilities and activities.
- Coordinated events by managing budget, logistics and event support.
Club assistant
The Kowloon Tsai Home’s Owner Association
06.2022 - 04.2023
- Monitored customer activity to maintain safe, secure leisure environments.
- Answered phones and provided updated information regarding site location, directions and operating hours.
- Attended to guest needs and requests, delivering top-quality service across all interactions.
- Reported equipment faults to maintenance teams, enabling prompt resolution.
Operations assistant
The Hong Kong Football Association Limited
11.2020 - 08.2021
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Responded to inquiries, providing information and assistance to team members.
- Adhered to health and safety guidelines for safe working environment.
Customer service officer
Kitchee (Sports Management) limited
05.2018 - 06.2019
- Responded to customer queries and provided excellent customer service.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Responded to customer requests with friendly, knowledgeable service and support.
- Recorded and processed customer data accurately.
Passenger service agent
Jardine Aviation
02.2016 - 10.2016
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Verified customer passports and documentation to travel.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Performed boarding gate duties in line with airline schedule.
Customer service agent
Sats HK Limited
02.2015 - 10.2015
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Verified customer passports and documentation to travel.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Performed boarding gate duties in line with airline schedule.
Education
Bachelor of Business Administration - Sports and Recreation Management
Hong Kong Metropolitan University
Diploma of Higher Education - Service Management
Hong Kong Community College
High School Diploma - Chinese History, Ethics & Religious Studies
The ELCHK Yuen Long Lutheran Secondary School
06.2014
Skills
- Problem-solving
- Communication skills
- Team building
- Knowledge of Microsoft Office
- Customer Service
- Equipment Maintenance
- Organisation
- Customer complaint management
Languages
English
Upper intermediate
Chinese (Cantonese)
Native
Chinese (Mandarin)
Advanced
Affiliations
- Playing Football
- Reading
- Hiking
Certification
HKSAR Driving Licence 3,22
Personal Information
Name & contact
Timeline
Contract Property Services Officer
Pioneer Management Ltd
12.2024 - Current
Club Officer
The Kowloon Tsai Home Owner Association
09.2023 - 09.2024
Senior Club Assistant
The Kowloon Tsai Home’s Owner Association
04.2023 - 08.2023
Club assistant
The Kowloon Tsai Home’s Owner Association
06.2022 - 04.2023
Operations assistant
The Hong Kong Football Association Limited
11.2020 - 08.2021
Customer service officer
Kitchee (Sports Management) limited
05.2018 - 06.2019
Passenger service agent
Jardine Aviation
02.2016 - 10.2016
Customer service agent
Sats HK Limited
02.2015 - 10.2015
Diploma of Higher Education - Service Management
Hong Kong Community College
High School Diploma - Chinese History, Ethics & Religious Studies
The ELCHK Yuen Long Lutheran Secondary School
Bachelor of Business Administration - Sports and Recreation Management
Hong Kong Metropolitan University