Tsz Lam Vivien Yeung

• Managed daily operations to ensure smooth functioning of the store including inventory control, cash control, and store opening and closing procedures, and organization of workspace
• Assisted with hiring, training and mentoring new staff members.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.
• Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.

• Enhanced student awareness of Project Everest at universities by speaking and presenting in lectures, workshops, and at events, specifically in Brisbane, Australia
• Built rapport with lecturers and coordinators
• Educated faculties on international opportunities and the benefits for students.

• Developed sustainable social ventures and collaborate with potential partners to solve some of the most pressing social problems facing communities through working hand-in-hand with local communities, governments, and stakeholders to ensure our ventures provide maximum impact
• Areas that are focused on are environmental sustainability, agriculture & food security, health, and economic empowerment
• Member of DArT I team in Sigatoka Fiji Project, aiming to interview local smallholder and subsistence farmers and middlemen on their agricultural practices to gain information for potential viable solutions to solve their problems.

• Handled crowd control to maintain order and prevent overcrowding.
• Provided exceptional guest service, answering questions about the venue and directing patrons to their seats, especially in the VIP areas
• Boosted audience engagement

• Communicated with our clients, investigating requests for assistance and relaying back to the Venue Technology Manager.
• Assisted with movement of technology around the venue from storage locations to planned operational locations for devices.
• Ensured that assets are recorded, deployed, returned and accounted for.
• Occasional Front of House support, including crowd support and customer services for audiences.

Individual Travel Package

• Researched on travelling options for Down Syndrome teens and adults, and on how to provide support and promote individual independence

October Challenge Weekend Group Leader

• Ensured the safety of three group members
• Assist group members when they have any questions or difficulties
• Supported engaging, fun, and smooth-running events by helping with organization and encouraging group members to try their best

• Experienced a range of leisure tourism activities around Brisbane, and shared integrated social media coverage with home country networks
• Assisted in the delivery of numerous civic events, e.g. Lord Mayor's International Student Friendship Ceremony, University Open Day booths, Multicultural Australia (MDA) events etc.
• Served as a reliable resource for international students, providing guidance on university policies, procedures, and available resources.

• Responsible for setting up meetings, venue bookings, developing agenda for meetings and accurately record minutes of every meeting
• Established a register & maintained the register of all attendees and all absentees for each meetings
• Assisted in organizing UQ 3 Minute Thesis Finals, PhD Movie Nights 1 & 2 and orientations, Postgraduate Ball.

• Created a marketing plan for Queensland Poetry Festival
• Mostly focusing on providing insights on the use of Social Media platforms.
• Collaborated with cross-functional teams to develop integrated marketing plans that aligned with overall business objectives.

• As a part of the UofT School of Environment ENV440: Professional Experience Course Program
• Researched emerging requirements and initiatives of major cities on design standards and requirements to address future climate considerations
• Attended Canadian-Netherlands Resilient Cities Summit with discussion on real issues and challenges and work on joint solutions between experts from both Netherlands and Canada on water management, soil management, project development and design as well as sustainable energy

• Assisted in events planning and operations for children, teenagers and families, such as going on field trips, visiting places around the city, taking care of children, managing discipline in classes.
• Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
• Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.

• Traveled door-to-door in assigned communities and requested participation in census interview
• Verified census data and follow up on selected questionnaires through phone interviews
• Handled telephone enquiries and appointment requests.
• Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.