Tsz Lam Chan
Iris
Hong Kong
Summary
Greet the customer in warm personalized way
Find opportunities to surprise or impress the customers
Follow up with the customers under different kind of conditions
Satisfy customers needs by offering multiple ways to reach support
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Personal Banking Manager
Bank Of China (Hong Kong)
Hong Kong
12.2022 - Current
- Follow up the peronal loan application submitted by clients and branch staff
- Provided specialized support for clients and branch staff with analysis of clients portfolio and individual needs
- Pass and gather information to credit approval department to examine every applications
Manager, Client Solution Department
Konew Financial Express
Hong Kong
04.2022 - 12.2022
- Soliciting mortgage opprtunity by contacting propspective and existing clients
- Following up the cases and loan documents for effective drawdown
- Archiving monthly sales target
Sales and Operating Executives
Magnetic Massager Therapy Limited
Hong Kong
07.2021 - 04.2022
- Manage business stocks as well as product quality
- Controlled perform professionalism for customers enquiries
- Assist on diversified courses
Flight Purser
Hong Kong Airlines
Hong Kong
05.2016 - 07.2021
- Led, allocated and coached fellow crew members to performed excellent services to reassure in-flight comfort and safety
- Skilled at responding to emergency situations
- Created, managed and delivered meaningful recognition and individual rewards to boost morale.
- Upheld neat, clean and serviceable crew room and airport standby room to present pleasant atmosphere,
- Engaged flight attendants by creating and fostering personal relationships with crew members.
- Maintained and completed administrative records and documents to meet company requirements.
Flight Attendant
Hong Kong Airlines
Hong Kong
01.2013 - 04.2016
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Answered passenger questions and provided solutions to issues arising during flights.
General Administrator Officer
GCH Building Technologies (Shanghai) Limited
Shanghai
12.2011 - 08.2012
- Sole coordinator of Shanghai Offiice with local sales and finance team
- Directly reported to secretary of Chairman in Hong Kong in daily basis
- Supported on both administration and maintenance
Education
Bachelor Degree Of Arts (Hons-Upper School Class) - Marketing Management
Coventry University
Hong Kong 09.2009 - 08.2010
Associate of Arts - Business Administration
Heng Sang School of Commerce
Hong Kong 09.2007 - 08.2009
Skills
Guest Service
Timeline
Assistant Personal Banking Manager
Bank Of China (Hong Kong)
12.2022 - Current
Manager, Client Solution Department
Konew Financial Express
04.2022 - 12.2022
Sales and Operating Executives
Magnetic Massager Therapy Limited
07.2021 - 04.2022
Flight Purser
Hong Kong Airlines
05.2016 - 07.2021
Flight Attendant
Hong Kong Airlines
01.2013 - 04.2016
General Administrator Officer
GCH Building Technologies (Shanghai) Limited
12.2011 - 08.2012
Bachelor Degree Of Arts (Hons-Upper School Class) - Marketing Management
Coventry University
09.2009 - 08.2010
Associate of Arts - Business Administration
Heng Sang School of Commerce
09.2007 - 08.2009