Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tsz Lam Chan

Iris
Hong Kong

Summary

Greet the customer in warm personalized way

Find opportunities to surprise or impress the customers

Follow up with the customers under different kind of conditions

Satisfy customers needs by offering multiple ways to reach support

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Personal Banking Manager

Bank Of China (Hong Kong)
Hong Kong
12.2022 - Current
  • Follow up the peronal loan application submitted by clients and branch staff
  • Provided specialized support for clients and branch staff with analysis of clients portfolio and individual needs
  • Pass and gather information to credit approval department to examine every applications

Manager, Client Solution Department

Konew Financial Express
Hong Kong
04.2022 - 12.2022
  • Soliciting mortgage opprtunity by contacting propspective and existing clients
  • Following up the cases and loan documents for effective drawdown
  • Archiving monthly sales target

Sales and Operating Executives

Magnetic Massager Therapy Limited
Hong Kong
07.2021 - 04.2022
  • Manage business stocks as well as product quality
  • Controlled perform professionalism for customers enquiries
  • Assist on diversified courses

Flight Purser

Hong Kong Airlines
Hong Kong
05.2016 - 07.2021
  • Led, allocated and coached fellow crew members to performed excellent services to reassure in-flight comfort and safety
  • Skilled at responding to emergency situations
  • Created, managed and delivered meaningful recognition and individual rewards to boost morale.
  • Upheld neat, clean and serviceable crew room and airport standby room to present pleasant atmosphere,
  • Engaged flight attendants by creating and fostering personal relationships with crew members.
  • Maintained and completed administrative records and documents to meet company requirements.

Flight Attendant

Hong Kong Airlines
Hong Kong
01.2013 - 04.2016
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Answered passenger questions and provided solutions to issues arising during flights.

General Administrator Officer

GCH Building Technologies (Shanghai) Limited
Shanghai
12.2011 - 08.2012
  • Sole coordinator of Shanghai Offiice with local sales and finance team
  • Directly reported to secretary of Chairman in Hong Kong in daily basis
  • Supported on both administration and maintenance


Education

Bachelor Degree Of Arts (Hons-Upper School Class) - Marketing Management

Coventry University
Hong Kong
09.2009 - 08.2010

Associate of Arts - Business Administration

Heng Sang School of Commerce
Hong Kong
09.2007 - 08.2009

Skills

Guest Service

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Timeline

Assistant Personal Banking Manager

Bank Of China (Hong Kong)
12.2022 - Current

Manager, Client Solution Department

Konew Financial Express
04.2022 - 12.2022

Sales and Operating Executives

Magnetic Massager Therapy Limited
07.2021 - 04.2022

Flight Purser

Hong Kong Airlines
05.2016 - 07.2021

Flight Attendant

Hong Kong Airlines
01.2013 - 04.2016

General Administrator Officer

GCH Building Technologies (Shanghai) Limited
12.2011 - 08.2012

Bachelor Degree Of Arts (Hons-Upper School Class) - Marketing Management

Coventry University
09.2009 - 08.2010

Associate of Arts - Business Administration

Heng Sang School of Commerce
09.2007 - 08.2009

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