Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tsz Kiu Wong

/
Kowloon

Summary

Driven by a commitment to excellence, I leveraged my customer support and data entry skills at HYPEBEAST to significantly enhance customer satisfaction. My ability to multitask and maintain a friendly, positive attitude under pressure has consistently improved team efficiency and service standards, demonstrating a proven track record of results in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Customer Service Officer

HYPEBEAST
11.2022 - Current
  • Recorded the return orders for refund or exchange
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Completed data entry to record call notes, suggestions and questions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.

Part-time Worker

瀚聯科技供應鏈有限公司
06.2022 - 08.2022
  • Packed medical products
  • Followed instructions and procedures to complete assigned tasks.
  • Worked fast to complete tasks and meet daily deadlines.


Education

BBA - Marketing

Hong Kong Baptist University
Kowloon
04.2001 -

Skills

Customer Support

Data Entry

Complaint Handling

Friendly, Positive Attitude

Teamwork and Collaboration

Computer Skills

Problem-Solving

Flexible and Adaptable

Multitasking

Languages

Chinese (Cantonese)
Native language
Chinese (Mandarin)
Upper intermediate
B2
English
Upper intermediate
B2

Timeline

Customer Service Officer

HYPEBEAST
11.2022 - Current

Part-time Worker

瀚聯科技供應鏈有限公司
06.2022 - 08.2022

BBA - Marketing

Hong Kong Baptist University
04.2001 -

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