Tsz Chung Ng(Roger)
Hong Kong
Summary
Graduated in business management top up degree and has experience in customer service and retail services. - Passionate about industry and people and communication - A strict, selfmotivated,talkative and fast-learning person who works well under pressure
Overview
8
8
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Care Associate
AXA General Insurance Hong Kong Limited
11.2023 - Current
- Handle customer inquiries and complaints regarding personal health insurance policies via email and postal correspondence, ensuring professional and compliant communication.
- Coordinate with relevant departments to gather necessary information, track case progress, and update customers regularly.
- Explain policy terms, coverage, and exclusions clearly to ensure customer understanding and satisfaction.
- Maintain strict confidentiality and adhere to data protection regulations during all communications and record-keeping.
Digital Customer Service Officer
HKT-DrGo
12.2020 - Current
- Handle customer's enquiries, complaints and technical support via email and DrGo apps chatroom in a timely and professional manner
- Monitor the same-day medicine package delivery service and contact different units to follow up according to the situation.
Digital Customer Service Officer
HKT-Netvigator
04.2020 - 12.2021
- Primarily responsible for addressing customer inquiries and handling complaints through email and live chat.
- Providing customers with accurate product information and detailed terms and conditions of contracts.
- Recording complaint cases and reporting them to superiors.
Customer Service Officer (Hong Kong Airport Shop)
Adecco Personnel Limited
08.2019 - 11.2019
- Customer complaints and enquirers in customer service counters
- Provide quality customer service
- General data processing
Sales Associate
Optimal Training Supplement
05.2018 - 05.2019
- Given responsibility for entire store, including tracking sales and restocking merchandise
- Establish and strengthen customer relationships with effective communication skills
- Attract customers to buy products with higher profit margins
Credit Card Promoter
AEON CREDIT SERVICE (ASIA) COMPANY Limited
10.2017 - 10.2017
- Promote Aeon credit card
- Answer any questions that the guests have.
- Remain calm, friendly, and enthusiastic at all times.
Education
Bachelor of Business management -
Sheffield Hallam University
09.2019
Higher diploma - Event Marketing and Promotion
Hong Kong Institute of Vocational Education
08.2018
Skills
Certification
IIQE 1
Timeline
Customer Care Associate
AXA General Insurance Hong Kong Limited
11.2023 - Current
Digital Customer Service Officer
HKT-DrGo
12.2020 - Current
Digital Customer Service Officer
HKT-Netvigator
04.2020 - 12.2021
Customer Service Officer (Hong Kong Airport Shop)
Adecco Personnel Limited
08.2019 - 11.2019
Sales Associate
Optimal Training Supplement
05.2018 - 05.2019
Credit Card Promoter
AEON CREDIT SERVICE (ASIA) COMPANY Limited
10.2017 - 10.2017
Higher diploma - Event Marketing and Promotion
Hong Kong Institute of Vocational Education
Bachelor of Business management -
Sheffield Hallam University