Summary
Overview
Work History
Education
Skills
Certification
Software
Interests
Timeline
Hi, I’m

Tsz Ching, Claire Ng

Library Assistant

Summary

Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and library operations. Offers successful career history comprising more than 9 years.

Overview

10
years of professional experience
12
years of post-secondary education
5
Certifications
3
Languages

Work History

The Chinese University of Hong Kong Library, Shatin

Library Assistant II
2015.05 - Current (9 years & 4 months)

Job overview

  • Answered questions from patrons and helped to find desired materials.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Collected and processed fines on overdue library materials.
  • Inducted, informed and supported new users with thorough library orientations.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Placed books on proper shelves when returned to circulation.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Provided basic computer assistance to help patrons access needed resources.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.

Stewards Pooi Kei College, SPKC, Shatin

School Library Assistant
2013.06 - 2015.05 (1 year & 11 months)

Job overview

  • Inducted, informed and supported new users with thorough library orientations.
  • Conducted library tours and orientations, familiarizing patrons with library's resources and services.
  • Helped children select appropriate reading level library books.
  • Marketed library's many services to visitors and patrons through active communication.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Compiled and submitted library activity and performance reports for improved insight.
  • Kept detailed records of lending transactions and library users.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Maintained secure environment by monitoring visitors at front desk.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Collected and processed fines on overdue library materials.
  • Collected fees, fines and donations for balanced library finances.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Placed books on proper shelves when returned to circulation.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.

Lingnan University Hong Kong, Tuen Mun

Library Assistant (Fieldwork)
2013.01 - 2013.01

Job overview

  • Handled check-in and check-out process of library books and materials at Language Learning Centre (MMLC) circulation desk.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Scout Association of Hong Kong Library, Kowloon

Library Assistant (Fieldwork)
2012.07 - 2012.08 (1 month)

Job overview

  • Developed and established the Scout Association of Hong Kong Library
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.

Department of Civil Engineering, The University of Hong Kong, Pokfulam

Library Assistant (Fieldwork)
2012.06 - 2012.06

Job overview

  • Organized and established new resource centre in the Departmental Library.
  • Applied effective time management techniques to meet tight deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

Charles Sturt University, Australian X HKU SPACE Community College Hong Kong

Bachelor of Science from Information Studies
2015.05 - 2017.05 (2 years)

University Overview

  • Member of Hong Kong Library Association

HKU SPACE Community College Hong Kong

Higher Diploma from Library and Information Management
2011.05 - 2013.05 (2 years)

University Overview

  • Member of Hong Kong Library Association

PHC Wing Kwong College Hong Kong

Advanced Level from Liberal Arts And General Studies
2009.09 - 2011.05 (1 year & 8 months)

University Overview

  • Studied Chinese language and culture
  • Studied Use of English
  • Studied Chinese History
  • Studied History

Shatin Tsung Tsin Secondary School Hong Kong

Hong Kong Certificate of Education Examination
2003.09 - 2009.08 (5 years & 11 months)

University Overview

  • Studied Chinese
  • Studied English
  • Studied Mathematics
  • Studied History
  • Studied Economic
  • Studied Computer and Technology
  • Studied Chinese History

Skills

Microsoft office

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Certification

Dutch Flower Arrangement 1

Software

MS Excel

MS Word

MS PowerPoint

MS Outlook

Victual Tour 360

Interests

Flower design

Aerial yoga

Timeline

Dutch Flower Arrangement 1

2021-11

Certificate in Wedding and Banquet Floral Decorations III

2019-08

Bachelor of Information Studies

2017-12

Diploma in Christian Thought and Practice

2017-06
Charles Sturt University, Australian X HKU SPACE Community College
Bachelor of Science from Information Studies
2015.05 - 2017.05 (2 years)
Library Assistant II
The Chinese University of Hong Kong Library
2015.05 - Current (9 years & 4 months)
School Library Assistant
Stewards Pooi Kei College, SPKC
2013.06 - 2015.05 (1 year & 11 months)

Higher Diploma in Library and Information Management

2013-05
Library Assistant (Fieldwork)
Lingnan University Hong Kong
2013.01 - 2013.01
Library Assistant (Fieldwork)
Scout Association of Hong Kong Library
2012.07 - 2012.08 (1 month)
Library Assistant (Fieldwork)
Department of Civil Engineering, The University of Hong Kong
2012.06 - 2012.06
HKU SPACE Community College
Higher Diploma from Library and Information Management
2011.05 - 2013.05 (2 years)
PHC Wing Kwong College
Advanced Level from Liberal Arts And General Studies
2009.09 - 2011.05 (1 year & 8 months)
Shatin Tsung Tsin Secondary School
Hong Kong Certificate of Education Examination
2003.09 - 2009.08 (5 years & 11 months)

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Tsz Ching, Claire NgLibrary Assistant