Tsz Ching(Cecilia) Wong

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Maintained appropriate filing of personal and professional documentation.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Enhanced user experience by designing responsive and visually appealing websites for various clients.
• Integrated social media platforms into website designs, encouraging users to engage with brands beyond their standalone sites.
• Streamlined navigation menus for easier access to information, improving overall user satisfaction.
• Provided ongoing support for clients post-launch by addressing any concerns or making necessary updates as needed.

Provide full range of secretarial and administrative to the office operations

• Coordinate meetings and daily schedule
• Handling Business reception, paperwork, translation of documents, organising
  materials, monthly expense reports, business meetings
• Coordination of personal affairs (such as drivers, coaches, course arrangements)
• Assist in ad hoc projects when required
• Regular business trip (Thailand,Japan,Burma
  Myanmar,Shanghai,Beijing,Wuhan,Changsha)
• Assist the CEO to handle personal affairs, such as arrange travel, meeting and personal entertainment activities