Tsz Ching Chung
Business Analyst
Summary
Dedicated and results-driven Business Analyst with over 3 years of experience in the banking and insurance industries. Proven track record in gathering requirements, conducting data analysis, and implementing solutions that enhance operational efficiency. Strong communicator with the ability to bridge the gap between technical and non-technical stakeholders.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Business Analyst
AXA
07.2022 - Current
- Worked in COO - Operations Excellence Business Solution Department
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Conducted over 16 User Acceptance Testings (UAT) and Implementation Verification Testings (IVT) for front-end and core system enhancement on new insurance products and day 2 items.
- Developed high-quality documentation to support training efforts and hold over 16 training sessions, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Banking Talent Program Internship
HSBC
09.2021 - 02.2022
- Worked in Wealth & Personal Banking, Transformation Term
- Prepared over 8 project presentations and reports to assist senior staff.
- Participated in over 5 workshops and presentations related to projects.
- Gained valuable experience working within banking industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Branch Assistant
Standard Chartered Bank, Sha Tin Branch
08.2019 - 12.2019
- Supported branch manager with daily administrative tasks, contributing to the overall success of the team.
Intern
ICBC Bank
06.2019 - 07.2019
- Worked in Department of Corporate Finance
- Supported staff members in their daily tasks, eg. accounting & reporting.
- Assisted in the cross-selling of ETC (Automatic Charge Card) to workers of corporate customers.
- Gained valuable experience working within banking industry in Mainland China, applying learned concepts directly into relevant work situations.
Education
BBA - Finance
Lingnan University
Hong Kong 09.2017 - 09.2021
Skills
- Problem-solving
- Communication & Presentation Skills
- Project Management
- Stakeholder Engagement
- Data Analysis & Reporting
- Requirements Gathering & Documentation
- Problem-solving
Certification
Chartered Financial Analyst (CFA) - Level 1
Timeline
Business Analyst
AXA
07.2022 - Current
Chartered Financial Analyst (CFA) - Level 1
05-2022
Banking Talent Program Internship
HSBC
09.2021 - 02.2022
Insurance Intermediary License - Volume 1 & 3
11-2019
Branch Assistant
Standard Chartered Bank, Sha Tin Branch
08.2019 - 12.2019
Intern
ICBC Bank
06.2019 - 07.2019
BBA - Finance
Lingnan University
09.2017 - 09.2021
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