TSZ CHING CHEUNG
Summary
Experienced in retail and customer service, with a proven ability to quickly adapt to new environments and maintain a positive attitude in fast-paced settings. Committed to continuous learning and growth, skilled at acquiring new knowledge and applying it effectively to support team and organizational goals.
Overview
4
4
years of professional experience
Work History
Full-time Intern Chinese Medicine Practitioner
Kinderwell (Group) Limited
09.2023 - 01.2024
- Managing daily clinical operations
- Assisting in the planning of event content, leading guided tours for children, facilitating role-playing sessions, delivering short presentations, and organizing workshops, etc.
Customer Care Officer
MTR Corporation
09.2023 - 09.2024
- Operate Customer Service Centers and handle matters in relation to the Automatic Fare Collection system.
- Provide quality customer service in accordance with service targets and standards to resolve problems.
Student Intern
Xiamen Hospital of T.C.M
12.2023 - 05.2024
- Assist treatments as directed by physician
Branch Service Associate (Part time)
The Hong Kong Jockey Club
08.2022 - 01.2023
- Balanced currency, coin and checks in cash drawers.
- Carried out special services for customers, such as opening accounts, booking, response to inquiries.
- Resolved problems and discrepancies concerning customer accounts.
- Created connections and developed relationships with customers to provide personalized service.
Student Intern
Wang Jing Hospital of CACMS
07.2021 - 05.2022
- Assist treatments as directed by physician
- Performed general office duties, such as answering telephones, collecting patients' background information, etc
- Explained treatment procedures, medications, diets, or physician's instructions to patients
Clinic Assistant (Part time)
One health Chinese Medicine Clinic
05.2020 - 08.2020
- Prepared and administered medications as directed by physician
- Scheduled appointments for patients
- Performed general office duties, such as answering telephones, collecting patients' background information, etc
- Explained treatment procedures, medications, diets, or physician's instructions to patients
Education
Master's - Chinese Medicine, Major in Acupuncture
Hong Kong Baptist University
04.2001 -
Master's - Nutrition, Food Science and Technology
The Chinese University of Hong Kong
09.2022 - 2023.06
Bachelor's - Chinese Medicine
Beijing University of Chinese Medicine
09.2017 - 2022.06
High school or equivalent - F.6
St. Paul S Convent School (Secondary Section)
09.2011 - 2017.06
Skills
- Computer Skills: Microsoft Word, Excel Powerpoint, Canva
- Language: Cantonese (Native), Mandarin (Fluent), English (IELTS overall 70)
- Computer Skills: Microsoft Word, Excel Powerpoint, Canva
Timeline
Student Intern
Xiamen Hospital of T.C.M
12.2023 - 05.2024
Full-time Intern Chinese Medicine Practitioner
Kinderwell (Group) Limited
09.2023 - 01.2024
Customer Care Officer
MTR Corporation
09.2023 - 09.2024
Master's - Nutrition, Food Science and Technology
The Chinese University of Hong Kong
09.2022 - 2023.06
Branch Service Associate (Part time)
The Hong Kong Jockey Club
08.2022 - 01.2023
Student Intern
Wang Jing Hospital of CACMS
07.2021 - 05.2022
Clinic Assistant (Part time)
One health Chinese Medicine Clinic
05.2020 - 08.2020
Bachelor's - Chinese Medicine
Beijing University of Chinese Medicine
09.2017 - 2022.06
High school or equivalent - F.6
St. Paul S Convent School (Secondary Section)
09.2011 - 2017.06
Master's - Chinese Medicine, Major in Acupuncture
Hong Kong Baptist University
04.2001 -
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