TSUI WAI TUNG ROMAN
Tuen Mun
Summary
Leads workshops, seminars, and support groups that strengthen parenting, personal growth, and workplace capability. Builds trust with youth and adults through empathetic communication, clear guidance, and responsive support. Coordinates stakeholders, mentors staff, and maintains organised learning environments that meet service and training needs.
Overview
1
1
Language
1
1
Certification
31
31
years of professional experience
Work History
Part-time Lecturer
The Education University of Hong Kong (Special Education and Counseling Department)
04.2023 - Current
- Performed teaching duties and facilitated interactive learning experiences to support student success.
- Designed and developed comprehensive course materials to enhance student engagement and learning outcomes.
- Conducted course quality assurance reviews and audits to ensure alignment with educational standards.
Center Director
Integrated Coffee and Wellness Training Center
08.2020 - Current
- Collaborate with various external parties and stakeholders to expand business and training opportunities.
- Provided on-the-job training and mentorship, fostering skill development for part-time employees and volunteers.
- Led course design and development, implementing quality assurance protocols to ensure high standards.
Guest Speaker
Lutheran Family Life Education Unit, Shatin
04.2018 - Current
- Conducted "Tuning in to Kids" programs and facilitated seminars and support groups for parents, enhancing parental skills in child emotional development.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
Registered ERB Barista Course Instructor (TVT10322)
Various Organizations
07.2010 - Current
- Teach the Barista Operation Certificate Course (Registered and approved by ERB).
- Delivered teaching in customer service, operations management, and food & beverage production through experiential learning.
- Provided student learning and counselling support to enhance academic success.
- Executed academic administration duties and coordinated industrial visits to enrich student experience.
- Facilitated collaboration with stakeholders to ensure availability of course resources.
Counsellor
Hong Kong Professional Family Cultivation Association
04.2018 - 04.2024
- Delivered individual and family counselling services to support emotional and relational well-being.
- Coordinated and facilitated educational seminars to promote personal and family development.
- Listened carefully, asked questions and confirmed understanding of clients situation and needs.
- Encouraged clients to become open and talk about their feelings using motivation, empathy and support.
- Conducted counselling using a wide range of methods, including face-to-face, phone, live chat and Zoom.
Associate Counsellor & Training Facilitator
Family Counseling Center, Lutheran Church
01.2015 - 09.2018
- Developed and facilitated training workshops, talks, and therapeutic groups on parenting and child development to enhance participant understanding and skills.
- Collaborated with diverse organizations to identify and address training and development needs, aligning programmes with community requirements.
- Listened carefully, asked questions and confirmed understanding of clients situation and needs.
- Encouraged clients to become open and talk about their feelings using motivation, empathy and support.
- Conducted counselling using a wide range of methods, including face-to-face, phone, live chat and Zoom.
APL Course Lecturer (Part-Time)
Caritas Institute of Community Education
09.2015 - 01.2018
- Delivered teaching and training for Higher Diploma and APL students through experiential learning activities and Barista Skill Training, enhancing student engagement and practical skills.
- Coordinated equipment and materials, fostering a positive learning environment that supported effective teaching and student participation.
- Mentored students to support achievement of target grades.
- Used diverse teaching methods, including lectures, presentations and class activities to deliver curriculum.
- Designed, planned and taught lectures based on curriculum requirements and exams.
Assistant Manager
Pret A Manger
03.2007 - 04.2010
- Conducted staff recruitment, performance reviews, and on-floor training to develop barista skills and enhance service quality.
- Organized team schedules to ensure smooth operations and excellent customer service delivery.
- Managed shop administration and clerical duties while motivating staff to improve overall performance.
- Maximized store profitability through effective cost control measures that supported overall financial goals.
Training Executive
Saint's Alp (Int'l) Co., Ltd.
05.2006 - 01.2007
- Designed and delivered courses in tea and coffee skills, enhancing staff expertise.
- Conducted orientations for new employees, improving onboarding experience and engagement.
- Carried out operational audits on shops, addressing customer complaints and streamlining administrative processes.
Guest Service Officer (Work Placement)
Macquarie Graduate School of Management (Sydney)
07.2004 - 01.2005
- Managed inquiries from conference guests and lecturers to ensure a positive experience.
- Supervised setup of function rooms for catering services to align with event orders and enhance guest satisfaction.
- Offered upselling options to guests, enhancing their experience and increasing revenue.
- Coordinated with housekeeping and maintenance teams to ensure guest rooms met high standards.
- Greeted guests upon arrival, providing a warm welcome and seamless check-in process.
Conferences and Catering Attendant (Work Placement)
Novotel Sydney in Darling Harbor
10.2003 - 01.2004
- Coordinated functions with team to ensure seamless execution.
- Delivered food and beverage services for parties, banquets, and large-scale conferences, enhancing guest experience.
- Maintained a clean and organised work environment, complying with health and sanitation regulations.
- Greeted new customers and offered immediate seating assistance.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
Porter (Work Placement)
Country Comfort Sydney Central
10.2003 - 12.2003
- Delivered guest services through room shows, room service, and guest direction to enhance visitor experience.
- Organised tea breaks for daily conferences while addressing customer inquiries to ensure attendee satisfaction.
- Followed manual handling practices to lift and carry heavy items.
- Supported customers with special needs following company guidelines.
- Transported luggage to rooms at check-in, providing positive guest experience.
Food and Beverage Attendant (Work Placement)
Chic Caf in Neutral Bay (North Sydney)
07.2003 - 12.2003
- Delivered food and beverage services at events, ensuring timely order taking and customer satisfaction.
- Prepared and served beverages, including cocktails and coffees, adhering to precise recipes for consistent quality.
- Advised on menu options based on allergies and preferences.
- Greeted new customers and offered immediate seating assistance.
Assistant Manager
McDonald's
04.1996 - 12.2002
- Managed labor and food resources, organised duty schedules, and recruited staff to ensure operational efficiency.
- Conducted crew training sessions on food, soft drinks, coffee, and tea preparation to improve service quality.
- Enhanced overall staff performance through active facilitation, motivation, and support.
- Maximized profit margins through effective cost control measures.
Education
Master of Christian Spirituality Studies -
Chinese Missionary Seminar
06-2022
Master of Arts Degree - Professional Counseling
Olivet Nazarene University
Hong Kong Institute of Christian Counselors01-2015
Bachelor of Commerce - Hospitality Management
University of New England
Blue Mountain Hotel School12-2005
Advanced Diploma - Hospitality Management
Blue Mountains Hotel School
06-2005
Higher Diploma - Hotel Management
IHTTI
Switzerland06-2005
Diploma - Hotel Management
Blue Mountains Hotel School
06-2005
Diploma - Travel & Tourism Studies
HK Travel & Tourism Training Centre
05-2002
H.K.C.E.E. -
Delia Group of Schools (Mei Foo Boys)
05-1994
Skills
- Counseling & Psychoeducation: Individual, Family & Group Therapy, Play Therapy, Hypnotherapy
- Training & Development: Course Design, Workshop Facilitation, Experiential Learning
- Quality Assurance: Course Evaluation, Academic Administration, Operations Audit
- Leadership & Management: Staff Recruitment, Performance Reviews, Profit & Cost Control
- F&B Expertise: Barista Training, Operation Management, Customer Service Excellence
- Computer Skills: Proficiency in MS Windows, Word, PowerPoint, Excel, and solid hardware knowledge
- Typing: Proficient in English and Chinese typing
- Training facilitation
- Student assessment
- Quality assurance
- Course design
- Student engagement
- Counseling support
- Mentorship coordination
- Student support
- Classroom management
Certification
- Counseling, Psychology & Coaching
- Certified Hypnotherapist | 2025-08 - 2026-04 | National Guild of Hypnotists, Inc.
- Senior Psychological Counselor | 2026-01 | Beijing Huiyitang Academy of Traditional Chinese Medicine, PRC
- Certificate in Master Hypnotic Coach | 2025-08 - 2006-03 (Dates as provided) | Cambridge International College
- Registered Counsellor | 2018-01 - 2024-12 | Asian Professional Counselling & Psychology Association
- Level 1, 2 & 3 Accelerated Experience Dynamic Psychotherapy | 2018-11 - 2023-09 | The Mental Health Association of Hong Kong
- Level 2 Child Play Therapist (Certificate of Occupational Competence) | 2021-01 | PRC
- Professional Member | 2015-05 - 2018 | American Counseling Association
- Tuning into Kid & Teen Educator | 2017-02 | University of Melbourne
- Bring Baby Home Educator | 2016-11 | The Gottman Institute
- Certificate in Child Center Play Therapy | 2015-05 | Chinese University of Hong Kong
- Certified Behavioral Consultant - DISC | 2015-01 | The Institute for Motivational Living, USA
- Registered TJTA Practitioner | 2014-12 | PSYCHOLOGICAL PUBLICATIONS, INC. USA
- Certified Practitioner of Neuro-Linguistic Programming | 2014-09 - 2014-12 | The American Board of Neuro-Linguistic Programming
- Certified Trainer of Enneagram | 2014-09 | INNERSPACE Counseling Service Limited
- Foundation Certificate in Play Group Therapy | 2014-04 | St. James' Settlement
- Certificate of Counselor for Prepare/Enrich Inventories | 2014-03 - 2014-04 | Prepare/Enrich (H.K) Office
- Hospitality, Training & Wellness
- Level 1 & 2 China Tea Therapist | 2025-06 - 2026-03 | China Tea Therapy Research Institute
- SCAE Diploma Course System | 2016-05 - Present | Specialty Coffee Associate of Europe
- Registered Course Instructor | 2010-05 - Present | Employee Retraining Board
- Introduction Level to Coffee | 2011-11 - 2011-02 | Graffeo Coffee Academy
- International Award in Barista Skills - Distinction | 2011-01 | City & Guild
- Introduction to First Aid | 2009-04 | Hong Kong St. John Ambulance
- Certificate in Train the Trainer | 2006-10 - 2006-11 | Hong Kong Institute of Human Resource Management
- Certificate in Food Hygiene Supervisor Course | 1999-09 (Renewed 2007) | Department of Health
- Certificate in Kitchen Operation (Western Style) | 1994-10 - 1995-07 | Haking Wong Technical Institute
SPECIAL SKILLS
Languages: Cantonese (Native Speaker), English (Fluent), Mandarin (Conversational).
REFEREES
- Felix, Tong, Pastor, felixtong@mountainside.co.nz, Mountainside Lutheran Church, New Zealand, Dr. Felix Tong (Tong Sze Wai)
- Ip Man Him, Part-time Lecturer, 93500250, EDUHK, Mr. Ip Man Him
EMPLOYMENT DETAILS
- Expected Salary:
- Hourly: $500 - $1200 (depending on working hours per job)
- Monthly: $40,000
Interests
- Coffee & Tea therapy
- Board Games
Timeline
Part-time Lecturer
The Education University of Hong Kong (Special Education and Counseling Department)
04.2023 - Current
Center Director
Integrated Coffee and Wellness Training Center
08.2020 - Current
Guest Speaker
Lutheran Family Life Education Unit, Shatin
04.2018 - Current
Counsellor
Hong Kong Professional Family Cultivation Association
04.2018 - 04.2024
APL Course Lecturer (Part-Time)
Caritas Institute of Community Education
09.2015 - 01.2018
Associate Counsellor & Training Facilitator
Family Counseling Center, Lutheran Church
01.2015 - 09.2018
Registered ERB Barista Course Instructor (TVT10322)
Various Organizations
07.2010 - Current
Assistant Manager
Pret A Manger
03.2007 - 04.2010
Training Executive
Saint's Alp (Int'l) Co., Ltd.
05.2006 - 01.2007
Guest Service Officer (Work Placement)
Macquarie Graduate School of Management (Sydney)
07.2004 - 01.2005
Conferences and Catering Attendant (Work Placement)
Novotel Sydney in Darling Harbor
10.2003 - 01.2004
Porter (Work Placement)
Country Comfort Sydney Central
10.2003 - 12.2003
Food and Beverage Attendant (Work Placement)
Chic Caf in Neutral Bay (North Sydney)
07.2003 - 12.2003
Assistant Manager
McDonald's
04.1996 - 12.2002
Master of Christian Spirituality Studies -
Chinese Missionary Seminar
Master of Arts Degree - Professional Counseling
Olivet Nazarene University
Bachelor of Commerce - Hospitality Management
University of New England
Advanced Diploma - Hospitality Management
Blue Mountains Hotel School
Higher Diploma - Hotel Management
IHTTI
Diploma - Hotel Management
Blue Mountains Hotel School
Diploma - Travel & Tourism Studies
HK Travel & Tourism Training Centre
H.K.C.E.E. -
Delia Group of Schools (Mei Foo Boys)