Tsui Shan Clara CHEUNG
Hong Kong
Summary
Dynamic Executive Secretary with a proven track record at Zento International Ltd., excelling in document management and executive calendar oversight. Successfully digitized over 500 documents, enhancing retrieval efficiency. Adept at fostering teamwork and collaboration, while delivering exceptional administrative support and maintaining high standards of guest relations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Executive Secretary
Zento International Ltd.
Tsuen Wan
02.2023 - 11.2023
- Streamlined Director's communications by filtering 30+ daily emails, prioritizing urgent matters for prompt attention.
- Led digitization of over 500 paper documents, reducing physical storage needs by 20% and enhancing retrieval efficiency.
- Managed daily warehouse operations, ensuring accurate inventory records were maintained consistently.
- Facilitated order and inquiry follow-ups with customers and suppliers to ensure timely responses.
- Supported coworkers with special tasks on a daily basis, fostering teamwork and collaboration.
Scheduler
ISS Adams Secuforce Limited
Shum Shui Po
04.2022 - 06.2022
- Reported directly to Director of Transportation and Infrastructure Segment.
- Collaborated closely with Operations Manager and two Security Officers.
- Scheduled and followed up on security guard allocations through staff and client communication.
- Managed changes to allocated arrangements as necessary, ensuring operational flexibility.
- Conducted intake for security guards, processing applications and maintaining documentation.
- Resolved allocation conflicts efficiently to maintain service quality for staff and clients.
- Produced and distributed weekly rosters to relevant guards and clients.
- Monitored guard attendance and punctuality at assigned duty locations.
Executive Secretary
Megastrength Security Services Company Limited
Kwun Tong
03.2020 - 03.2022
- Provided secretarial support to Executive Director, General Manager, and Assistant General Managers.
- Prepared and managed confidential documents, including memos, reports, and presentations.
- Coordinated schedules, calendars, and appointments for senior management.
- Organized internal and external events, handling logistics for meetings.
- Facilitated meetings and conferences for various stakeholders.
- Took minutes and prepared agendas for monthly management meetings.
- Processed daily incoming correspondence, including emails and mail.
- Maintained accurate records of incoming correspondence and cheque registers.
Senior Secretary
Aviation Security Company Limited
HKIA
04.2012 - 10.2018
- Provided comprehensive secretarial support to Executive Director and two Operations Deputy Executive Directors.
- Managed petty cash operations, including transaction analysis, float replenishment, and balancing.
- Arranged meetings for Chairman and Board of Directors, including drafting agendas and preparing materials.
- Acted as liaison between Chairman and Board of Directors on behalf of Executive Director.
- Prepared presentation materials for monthly board and committee meetings.
- Coordinated logistics for VIP arrivals in Hong Kong, ensuring smooth transitions for international delegations.
- Compiled and reported staff metrics, ensuring timely submission of monthly operations reports.
- Delivered additional secretarial assistance to senior management during absences.
Administrative Executive, Asia
One Stop Facilities Maintenance of Hong Kong Limited
Central
07.2010 - 02.2012
- Coordinated travel arrangements and accommodations for CEO and Vice President during visits.
- Maintained daily electronic journal to schedule meetings and appointments with reminders.
- Managed master corporate calendar for conferences, events, holidays, and vacations.
- Provided comprehensive secretarial support to General Manager, Asia in Hong Kong office.
- Executed daily office administration tasks, including answering calls and managing filing systems.
- Sourced and ordered office supplies while overseeing mailing, courier services, and pantry replenishments.
Personal Assistant to Director
Land Partner Limited
Tsim Sha Tsui
04.2009 - 05.2010
- Provided comprehensive secretarial support to Director, enhancing office efficiency.
- Managed all office administration tasks and addressed HR issues effectively.
- Conducted thorough research on landlords and tenants to inform decision-making.
- Monitored local newspapers, press, and media for new property listings.
- Assisted surveyor with site visits as needed, contributing to project assessments.
Administration Officer
Asia Airfreight Terminal Co., Ltd.
HKIA
08.2007 - 02.2009
- Provided full secretarial support to General Manager of Planning and Services Division.
- Executed administrative tasks for Marketing, I.T., Building and Service, Standard Procedures, and Technical Service Departments.
- Coordinated marketing events, including company exhibitions, annual dinners, and site visits.
- Managed I.T. Department to issue i-Pass for vehicle parking and ensure pre-registration approvals.
- Organized meetings between Facilities Management Office and Building and Service Department to address maintenance issues.
Administrative Clerk
Brodick Capital Limited
Central
08.2006 - 04.2007
- Provided comprehensive secretarial support to two Managing Directors and one Director.
- Managed document preparation and maintained statutory records for Hong Kong and overseas companies.
- Prepared minutes for board meetings, committee meetings, and shareholder meetings.
Secretary
KBL Company Limited
Tsim Sha Tsui
10.2004 - 06.2006
- Provided full secretarial support to Managing Director, ensuring seamless communication.
- Coordinated project processes, site meetings, and contractual matters for various projects.
- Maintained comprehensive filing system for construction drawings and project documents.
- Prepared quotations, tenders, purchase orders, and invoices to support procurement activities.
- Managed office supplies inventory by monitoring stock levels and placing orders.
- Facilitated communication by responding to emails and correspondence promptly.
- Tracked operational expenses to identify wasteful spending and improve budget management.
- Executed general administrative tasks and supported daily office operations efficiently.
Secretary
Andy T. H. Yuen & Co., Certified Public Accountants
Mongkok
06.1999 - 08.2004
- Executed all secretarial tasks for Director and managed firm administration.
- Prepared consolidation schedules, year-end closing, and audit timelines.
- Conducted data analysis and compiled reports from accounting systems.
- Performed company secretarial duties, including statutory and IRD filings for subsidiaries.
- Managed multi-line phone system, providing welcoming greetings to callers.
- Scheduled appointments and followed up with clients to ensure satisfaction.
- Maintained daily documentation, memos, and invoices efficiently.
- Monitored office supply inventory, placing orders as needed.
Education
Business Studies
University of Greenwich
England01.2013
F.4 To F.7 -
St. Brigid's School
Manchester, England01.1997
F.1 To F.3 -
Shek Lei Catholic Secondary School
Kwai Chung, N. T.01.1993
Skills
- Meeting minutes and report preparation
- Document management
- Materials preparation and presentation
- Executive calendar management
- Departmental support
- Advanced Excel functions
- Timesheet processing
- Video conferencing tools
- Phone screening
- Office supplies management
- Microsoft Office proficiency
- Guest relations management
- Administrative support
Certification
- Foundation Certificate in Vocational Putonghua II, Qualifications Framework - ERB, 2023
- Foundation Certificate in Vocational Putonghua I, Qualifications Framework - ERB, 2022
- Foundation Certificate in IT Applications, Qualifications Framework - ERB, 2022
- Certificate in QASRS Security Guard Training, Qualifications Framework - ERB, 2021
- Professional Diploma of Marketing, Vocational Training Council, 2012
- Foundation Certificate of Foundation Accounting, HKU Space, 2007
- Diploma of Executive Secretarial Studies, Sara Beattie College, 1998
Languages
- Chinese (Cantonese), Native language
- English, Advanced
- Chinese (Mandarin), Advanced
Available Date
Immediate
Personal Information
Expected Salary: HKD33,000
Languages
Chinese (Cantonese)
First Language
English
Advanced (C1)
C1
Chinese (Mandarin)
Advanced (C1)
C1
Timeline
Executive Secretary
Zento International Ltd.
02.2023 - 11.2023
Scheduler
ISS Adams Secuforce Limited
04.2022 - 06.2022
Executive Secretary
Megastrength Security Services Company Limited
03.2020 - 03.2022
Senior Secretary
Aviation Security Company Limited
04.2012 - 10.2018
Administrative Executive, Asia
One Stop Facilities Maintenance of Hong Kong Limited
07.2010 - 02.2012
Personal Assistant to Director
Land Partner Limited
04.2009 - 05.2010
Administration Officer
Asia Airfreight Terminal Co., Ltd.
08.2007 - 02.2009
Administrative Clerk
Brodick Capital Limited
08.2006 - 04.2007
Secretary
KBL Company Limited
10.2004 - 06.2006
Secretary
Andy T. H. Yuen & Co., Certified Public Accountants
06.1999 - 08.2004
Business Studies
University of Greenwich
F.4 To F.7 -
St. Brigid's School
F.1 To F.3 -
Shek Lei Catholic Secondary School
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