TSAN WAI TAM

• Optimized PC performance through regular updates, patches, and system upgrades.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.

*Support Companys Include:

Pandora , Viatris , MSD , PMI , Levis , Wellington , etc

• Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
• Designed and deployed effective IT solutions for increased productivity and streamlined operations.
• Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
• Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.

• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.

• Coordinated schedules and timelines for events.
• Managed event logistics and operations.

• Enhanced program efficiency by streamlining processes and implementing new strategies.
• Assisting the Social Worker