Tsang, Chiu Ming Morris

• To manage Transitional Housing business partners and contractors to ensure the delivery of outcomes and objectives sought by the Pok Oi Hospital Board of Directors in a cost effective and efficient manner.
• To manage all outsourced services including facilities management and cleaning ensuring the services meet the requirement.
• To project manage and follow through the Plan for new usage and alteration works, ensure effective and efficient maintenance and repairing of the Transitional Housing is carried out and closely monitored.
• To liaise with the architects, interior designers, contractors, and quantity surveyors ensuring scope, specifications and financial estimates for all projects.
• To monitor and oversee the quality of work of on-site contractors and builders.
• To ensure all service contracts, including maintenance, security and cleaning, are appropriately placed and monitored.
• To deal with external agencies which provide service, and to oversee all aspects of tendering including compulsory and competitive tendering.
• To liaise with external government and non-governmental agencies such as the Housing Bureau, Transport Department, Lands Department, Highways Department, and maintain good relationships with them.
• To ensure compliance with all legal and statutory requirements and procedures related to health and safety, fire regulations and buildings.
• To ensure the Transitional Housing complies with the Housing Bureau and Buildings Department's Ordinance and Regulations.

• Portfolio: Site IC & facilities manages 19 Blocks in large scale residential complex (City One Shatin) comprising of 52 Blocks and 10,642 units.
• Responsible for integrating people, work process and physical assets to deliver quality services to clients
• Managing and overseeing overall operations of property / facilities management services including handling of customers' enquiries /complaints, budget preparation, service control and property maintenance etc.
• Lead technical team to oversee management of estate to ensure high service standards and quality

• Portfolio: Site IC & facilities manages large scale residential complex (New Jade Garden) comprising of 1,488 units, and previously co-managing Lei Tung Estate, Ap Lei Chau (Jan 2020 - Dec 2021)
• Provision of professional service and expertise to owners committee in order for them to make informed decision regarding issues important to general welfare of residents
• Implementation of best practice, requirement and regulation as stated by regional office
• Responsible for budget planning, enforcement of DMC, liaison with incorporated owners' organization, complaints handling, supervision of site staff, convening site meetings and monitoring of contractors' performance.
• Oversee and monitor full spectrum of property management functions, including security, maintenance, cleaning, procurement, amenities and facilities management
• Lead technical team to oversee management of estate to ensure high service standards and quality
• Monitor income and expenses and prepare annual budgets and other related financial duties
• Enhance efficiency and effectiveness of operations and ensure compliance with relevant regulations
• Identify and develop new measures for service upgrading and continuous improvement
• Liaise with government departments, political bodies and other external parties to maintain close working relationship and uphold positive corporate image.

• Portfolio: Commercial – Mass Resources Development Building, TST and Guangdong Tours Center, CWB Residential – The Granduer, CWB
• Properties manage and site IC of 2 Grade B Commercial Buildings, and 1 middle range residential building comprising of 300 units in total
• Manage multiple projects that required of different skills set, in circumstance of pressure, tight schedule, and tight budget
• Advice and act on behalf of incorporated owners
• Deliver risk management and control processes for emergency incident
• Built relationship with suppliers and synchronize their interest with client requirement
• Oversees and coordinates maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping, and janitorial work
• Responds to client inquires and complaints
• Ensures timely and quality service delivery to clients
• Follows up with clients to ensure customer satisfaction
• Performs facilities inspections, prepares reports, operating and capital budgets.

• Portfolio: Chinachem Golden Plaza, TST East
• Provision of property management and front line customer service
• Oversee and co-ordinate routine property services, building maintenance, renovation and systems improvement
• Implement building management policies and procedures
• Administrate facility management, such as budget preparation, tendering, and procurement
• Facilities smooth handover & takeover of premises
• Responds to client inquires and complaints
• Ensures timely and quality service delivery to clients
• Follows up with clients to increase customer satisfaction by 2% each year
• Improve performance of cleaning staffs
• Record keeping and inventory management of building materials.

• Promote financial products by maintaining excellent service offering knowledge
• Networking to increase client base and encourage existing clients to expand financial portfolios
• Help clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio
• Create innovative financial solutions to meet customer needs and provide competitive edge.

• Target accounts at general levels and secured funding for future initiatives
• Work with clients to develop financial planning strategies and solutions through evaluation of finances
• Liaise with customers and funding sources to identify and remove roadblocks to business funding
• Work with clients and finance companies to find optimal solutions for financing.

• Execute loan origination processes by ordering credit reports, appraisals and preliminary title reports
• Analyze applicants' financial status, credit and property evaluation to determine feasibility of granting loans for commercial and consumer clients
• Confer with underwriters to aid in resolving mortgage application problems.

• Develop and implemented performance improvement strategies and plans to promote continuous improvement
• Deliver services to customer in different locations within specific timeframes
• Manage team of employees, overseeing hiring, training and professional growth of employees
• Provide recommendation to improve the efficiency of branch operations performance by scientific measurement of existing branch operation performance.