Trulie Lam
Kowloon,Hong Kong
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high level of accuracy. Experienced office and administrative management. Highly dependable, ethical and reliable.
Overview
12
12
years of professional experience
Work History
Office Services Coordinator
McKinsey & Company
01.2022 - Current
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members and delegated tasks to organize and improve office efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
Office Services Administrator
McKinsey & Company
05.2019 - 12.2022
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Manage reception area, safe guard office security
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Manage reception area, safe guard office security
- Work with internal to maintain a organized environment for the company
Executive Assistant to the CEO
PETER CHEUNG ASIA LTD
07.2015 - 01.2019
- Provide administrative and secretarial support to the CEO
- Schedule and coordinate business and personal appointments and travel arrangements for the CEO, arrange transportation and hotel accommodation
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Support company events and ad hoc events, coordinate with vendors.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Receptionist
BRUNEBLONDE LTD.
02.2014 - 03.2015
- Provide administrative and secretarial support to the Co-Founder/Director
- Greet clients and manage the stylists' schedules
- Manage staff working schedule and rosters
- Handling incoming and outgoing email correspondence
- Reception and operational duties
- Product order, regular stock take and inventory duties.
Receptionist
Gentlemen's Tonic
06.2013 - 02.2014
- Greet clients and manage the stylists' schedules
- Manage staff working schedule and rosters
- Handling incoming and outgoing email correspondence
- Reception and operational duties.
Customer Service Assistant
ImagineX Group
06.2012 - 06.2013
- Maintain company's database and update customer information regularly
- Handling incoming and outgoing email correspondence
- Reception and operational duties.
Education
BA(Hons) Communication and English Studies -
University of Portsmouth
01.2011
Applied Translation Studies -
The Chinese University of Hong Kong- School of Continuing & Professional Studies
01.2010
Skills
- Efficient and detailed oriented
- Adaptable, mature and self-motivated
- Office Management and team supervision
- Strong team player
- Excellent multi-tasking ability
- Inventory Coordination
References
References available upon request
Languages
Cantonese
Native language
English
Proficient
C2
Mandarin
Advanced
C1
Timeline
Office Services Coordinator
McKinsey & Company
01.2022 - Current
Office Services Administrator
McKinsey & Company
05.2019 - 12.2022
Executive Assistant to the CEO
PETER CHEUNG ASIA LTD
07.2015 - 01.2019
Receptionist
BRUNEBLONDE LTD.
02.2014 - 03.2015
Receptionist
Gentlemen's Tonic
06.2013 - 02.2014
Customer Service Assistant
ImagineX Group
06.2012 - 06.2013
BA(Hons) Communication and English Studies -
University of Portsmouth
Applied Translation Studies -
The Chinese University of Hong Kong- School of Continuing & Professional Studies
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