Tran Nguyen CONG SON
Ho Chi Minh City,,District 7
Summary
Employee of the Year 2023, proven leader and skilled Navigator at RENAISSANCE RIVERSIDE HOTEL SAIGON - Marriott International. Always striving for customer satisfaction and team efficiency. Expert in upselling strategies and employee development, significantly improved service quality and reduced turnover rates.
Overview
4
4
years of professional experience
Work History
Bar-Attendant
RENAISSANCE RIVERSIDE HOTEL SAIGON
04.2021 - 12.2021
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
- Notified management of guest complaints for quick, effective resolution.
Bar-Shiftleader
RENAISSANCE RIVERSIDE HOTEL SAIGON
01.2022 - 12.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed cash handling procedures accurately, ensuring secure transactions for both customers and the establishment.
- Provided ongoing training for bartenders, refining skills and ensuring consistent service quality.
- Boosted team efficiency by creating and implementing effective shift schedules for bar staff.
- Participated actively in regular meetings with upper management regarding operational updates, performance metrics analysis, upcoming events planning discussions.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Maintained a clean, safe, and inviting atmosphere for patrons through regular inspections and enforcement of hygiene standards.
- Reduced turnover rates by fostering a positive work environment with open communication lines between staff members and management.
Bar-Supervisor
RENAISSANCE RIVERSIDE HOTEL SAIGON
01.2024 - Current
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Completed bar opening and closing procedures.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
Education
Bachelor of Science - Biotechnology
INTERNATIONAL UNIVERSITY
01-2017
Diploma of Hospitality - Hotel Management
VIETNAM AUSTRALIA VOCATIONAL COLLEGE
01-2021
Skills
- Upselling strategies
- Employee Development
- Roster Planning
- Supply Management
- Training and mentoring
- Team Leadership
- Wine and liquor knowledge
- Issue Resolution
- Advance English Speaking & Listening skill
- Customer Relationship Building
Movie, Swimming, Hanging out.
Watching Nexflix is my go to activity in my freetime. On a hot day, a 1-hour swimming section is not bad either. And I love drinking, so do not hesitate to contact me if you want to hang out somewhere.
Languages
Vietnamese
Native language
English
Advanced
C1
Timeline
Bar-Supervisor
RENAISSANCE RIVERSIDE HOTEL SAIGON
01.2024 - Current
Bar-Shiftleader
RENAISSANCE RIVERSIDE HOTEL SAIGON
01.2022 - 12.2023
Bar-Attendant
RENAISSANCE RIVERSIDE HOTEL SAIGON
04.2021 - 12.2021
Bachelor of Science - Biotechnology
INTERNATIONAL UNIVERSITY
Diploma of Hospitality - Hotel Management
VIETNAM AUSTRALIA VOCATIONAL COLLEGE
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