TONY LAM

Integrated Facility Management- One Stop Solution: ESG, Workplace Strategic, Outsourcing Hard & Soft Service, Leasing, Design and Build,

Occupancy, Valuation.

• Generated, explored, and managed renewal business opportunities to shape integrated solutions from prospecting/RFQ/internal & external resources
• Formulated metrics to evaluate opportunities and conducted analysis
• Conducted research for opportunities and developed strategic business plans on approach
• Worked with finance team to deliver appropriate long-term commercial sustainable and competitive pricing to secure bids
• Researched and understood client requirements to structure plans and resources around solutions to match scope and beyond for further opportunities
• Prepared and presented solutions for client opportunities
• Collaborated with regional and local account teams to assess existing account performance and explore new business opportunities
• Led and initiated renewal process and orchestrated strategy to secure off-market renewal
• Secured deals worth over $55m in GAAP

Food Tech-SAAS, CRM, ERP, APP & POS SI House

• Managed corporate accounts, including listed companies, F&B chains, and public sectors
• Built and led operational development capabilities to support and enable business unit growth goals
• Supervised and provided direction and guidance to business team and product to ensure business goals and tactics were on track
• Hunted and drove new pipeline strategy and generated new business growth
• Orchestrated new SAAS service to cross-sell and upsell to vendor partners
• Directed operations in domestic and international markets to grow, develop, and maximize results while maintaining a consistent customer experience and operational compliance
• Collaborated with synergy partners and stakeholders, third-party vendors, financial institutions, banks, and payment merchants
• Analyzed monthly data and provided understanding of data/financials to staff, board members, and other constituents
• Achieved over 250% revenue and secured multiple deals such as Pacific Coffee, Omusubi, LHgroup, etc. with each project sizes over $3m

K12 English Literacy Centre- Franchise Model, Curriculum Licensing.

• Developed a franchise model for an Education-K12 English Literacy Centre in the Hong Kong and China region.
• Established and maintained industry partnerships to facilitate program expansion and growth.
• Monitored the work practices, systems, and methods of non-instructional support staff to ensure effectiveness and consistency with district standards.
• Maintained a strategic financial plan aligned with school development and improvement trends and requirements.
• Oversaw the enrollment, transfer, discharge, readmission process, and related record-keeping for students.
• Successfully expanded the franchise to 15 ICR centers across Hong Kong and China.

• Utilized financial and quantitative skills to research real estate, industry, and business trends
• Analyzed customer, competitor, supplier, and professional organization data
• Wrote and presented reports on potential real estate investments based on demographics and neighborhood price appreciation
• Maintained regular communication with company leadership and property owners to ensure corporate goals were met and resident needs were satisfied
• Created CRM Data to manage client accounts
• Planned and executed key strategy events and engaged potential investor prospects through various activities
• Managed a team of over 100 ppl in sales and operations across 6 offices
• Restructured the senior team to improve performance and productivity
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
• Supported regulatory compliance by overseeing audits to verify protocol adherence.