Tommy Wong
Tseung Kwan O
Summary
Seasoned F&B Consultant with over 35 years of experience in high-end hotel dining and chain restaurant brand operations and promotion. Combining a strong academic background in business administration, I am committed to helping F&B enterprises enhance operational efficiency and market competitiveness through professional guidance and strategic advice.
Seeking an F&B consulting role where I can leverage 35 years of industry experience and a strong academic background in business administration to provide strategic advice and operational guidance, helping F&B enterprises enhance competitiveness and profitability.
Overview
41
41
years of professional experience
Work History
Head of Marketing / General Manager
Pokka Café & Tonkichi Japanese Tonkatsu
05.1995 - Current
- Led a team of over 300 employees, managing daily operations across all branches to ensure service quality and operational efficiency met company standards.
- Developed and executed marketing strategies to enhance brand visibility through social media, seasonal promotions, and collaborative campaigns.
- Optimized supply chain management by negotiating with suppliers to reduce costs, sourcing and developing high-quality semi-finished and finished products, simplifying branch operations, and improving quality standards and consistency.
- Introduced digital systems (e.g., POS and CRM) before they became widespread, enabling accurate tracking of key business and customer data, enhancing customer experience, and improving operational efficiency.
- Key Achievements:
- Successfully transformed the Cow Bean brand from a loss-making venture to a popular, high-demand store.
- Expanded Tonkichi into a well-known tonkatsu brand in Hong Kong, currently preparing to open its 8th branch.
- Through innovative marketing and media strategies, expanded Pokka Café from 3 branches to over 20.
Founder & Consultant
Mochi Cafe 万豚屋 Stone-Grilled Udon Specialty Store
01.2005 - 01.2023
- Company Overview: https://www.facebook.com/share/19zAK5LM3J/?mibextid=wwXlfr
- Founded and managed a restaurant brand specializing in Japanese stone-grilled udon, overseeing everything from concept development to daily operations.
- Designed menus, established service standards, and built supply chains to ensure a high-quality dining experience.
- Continuously optimized operational strategies through market analysis and customer feedback, enhancing brand recognition and customer loyalty.
- Key Achievements:
- Successfully established Mochi Cafe 万豚屋 as a well-known local udon specialty store, a 20-year-old local brand that has been recognized by Openrice and other food magazines.
Head Waiter
Sheraton Hotel French Restaurant Pink Giraffe & Lobby coffee shop
01.1985 - 01.1992
- Managed daily restaurant operations, including service standards, staff training, and customer satisfaction.
- Coordinated between the kitchen and service teams to ensure a high-quality dining experience.
- Handled the needs and complaints of high-end clients, maintaining the hotel’s reputation.
- Key Achievements:
- Promoted from entry-level to the highest management position in just six years, achieving this at a younger age than the average manager at the time.
Education
Master of Business Administration (MBA) -
Holmes Institute
Bachelor of Business Administration (BBA) - undefined
Holmes Institute
Diploma in Business Administration - undefined
Kaplan
Skills
- Operations Management: Restaurant operations, supply chain management, cost control, staff training
- Marketing: Brand strategy, social media marketing, event planning, customer relationship management
- Consulting: Business diagnostics, strategic planning, process optimization, performance improvement, R & D
- Industry Knowledge: High-end dining, chain brand management, food import and distribution
- Technical Skills: POS systems, CRM tools, Microsoft Office
Language Proficiency
Cantonese (Native)
English (Intermediate)
Mandarin (Intermediate)
Career Highlights
- Successfully established Tonkichi as a well-known tonkatsu brand in Hong Kong.
- Transformed the Cow Bean brand from a loss-making venture to a popular, high-demand store.
- Expanded Pokka Café from 3 branches to over 20 through innovative marketing strategies.
- Founded and managed Man Tun Wu Stone-Grilled Udon Specialty Store, turning it into a renowned local brand with multiple culinary awards.
Additional Information
- Interests: Exploring food culture, creating diverse F&B brands, researching industry trends
- References: Available upon request
Timeline
Founder & Consultant
Mochi Cafe 万豚屋 Stone-Grilled Udon Specialty Store
01.2005 - 01.2023
Head of Marketing / General Manager
Pokka Café & Tonkichi Japanese Tonkatsu
05.1995 - Current
Head Waiter
Sheraton Hotel French Restaurant Pink Giraffe & Lobby coffee shop
01.1985 - 01.1992
Bachelor of Business Administration (BBA) - undefined
Holmes Institute
Diploma in Business Administration - undefined
Kaplan
Master of Business Administration (MBA) -
Holmes Institute
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