To Chui Yi Ann
Tseung Kwan O,NSK
Summary
Dedicated professional known for strong guest relations and staff supervision. Successfully coordinated operations to optimize guest flow and resolve complaints, ensuring high-quality service and customer loyalty.
Overview
5
5
years of professional experience
Work History
Front of House Supervisor
Outback Steakhouse
08.2018 - 06.2023
- Managed front-of-house operations to ensure exceptional guest experiences and consistent adherence to service standards.
- Developed staff capabilities in menu knowledge, customer service techniques, and company policies through training and ongoing mentoring.
- Coordinated daily reservations and seating arrangements to optimise guest flow and minimise wait times.
- Implemented inventory management practices, supporting consistent stock levels for food and beverage supplies.
- Collaborated with kitchen staff to ensure timely food service and quality control.
- Trained and mentored new staff on customer service standards and operational procedures.
- Managed daily scheduling to optimize staff coverage during peak service hours.
- Coordinated front of house operations to enhance guest experience and streamline service delivery.
- Resolved guest complaints promptly, ensuring satisfaction and loyalty through effective communication skills.
- Handled difficult situations calmly resolving conflicts effectively.
- Developed friendly relationships with regular customers which led to increased loyalty.
- Conducted training sessions for new staff members, enhancing their skill set.
- Coordinated scheduling for team members, optimizing coverage during peak hours.
Education
High School Diploma -
Mu Kuang English School
Kwun Tong, Hong Kong 04.2001 -
Skills
Guest relations
Staff supervision
Training and mentoring
Employee scheduling
Reservation management
Food safety
Quality standards
Cost control
POS system operations
Workplace safety
Team building
Hospitality industry
Timeline
Front of House Supervisor
Outback Steakhouse
08.2018 - 06.2023
High School Diploma -
Mu Kuang English School
04.2001 -