Summary
Overview
Work History
Education
Skills
Expectsalary
Personal Information
Timeline
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Toby Li

Hong Kong

Summary

With over 16 years of comprehensive experience in client management, business operations, and project management, I have consistently demonstrated a strong track record of successfully leading complex programs and multidisciplinary teams. Through my unwavering commitment to delivering outstanding results, I prioritize client satisfaction and drive tangible business outcomes. My exceptional ability to build and nurture robust relationships with stakeholders has been a key contributor to my success. By deeply understanding their needs and objectives, I effectively align project goals and maintain clear and open communication throughout the project lifecycle. This fosters collaboration, ensures stakeholder engagement, and drives successful project outcomes. As a meticulous planner and organizer, I possess strong business management skills. I have a keen eye for detail and excel in coordinating diverse stakeholders, including vendors, contractors, and internal teams. By skillfully managing resources, timelines, and budgets, I consistently deliver projects on time and within budget constraints, exceeding expectations. Throughout my career, I have honed my communication and stakeholder management skills, enabling me to navigate complex organizational structures with finesse. I prioritize effective and transparent communication channels, fostering a cohesive working environment where all stakeholders remain informed, engaged, and aligned. This approach mitigates risks, resolves challenges, and ensures project success. Recognized for my unwavering rigor, high level of drive, and dedicated work ethic, I am adept at implementing methodologies in a pragmatic and results-oriented manner. Leveraging my expertise in project management methodologies, I drive efficiency, streamline processes, and optimize project delivery to achieve strategic business objectives. In summary, my extensive experience, proven track record, and exceptional professional skills position me as a highly valuable asset to any organization seeking a competent and dedicated leader in client management, business operations, and project management. With a strategic mindset, meticulous planning, and an unwavering focus on delivering exceptional business outcomes, I am poised to drive success and contribute to the growth and prosperity of your organization.

Overview

17
17
years of professional experience

Work History

Sales Manager, Data Center

Johnson Controls
11.2023 - Current
  • Establish and cultivate deep collaborative relationships with the executive management team and key decision-makers at the customer's organization, fostering strong partnerships that drive mutual success
  • Proactively engage Johnson Controls' executive management team as needed to effectively support and strengthen the customer relationship
  • Ensure seamless and impactful communication across the entire account team to consistently surpass client expectations across all lines of business within Johnson Controls (LOBs)
  • Take the lead in developing comprehensive Strategic Account Plans for each assigned account, leveraging the expertise of the appropriate resources and utilizing established account strategy processes, including standardized templates and tools
  • Execute the strategic account plan and associated action plans diligently, providing regular progress updates and transparent account status reports to executive management to ensure ongoing alignment and visibility
  • Conduct regular and constructive Strategic Account Reviews for all key accounts, facilitating open and productive discussions to ensure that the account's strategic objectives are consistently met
  • Maintain a consistent meeting cadence, proactively scheduling and coordinating regular account meetings to drive timely activities and deliver comprehensive updates on sales opportunities
  • Efficiently track and manage all opportunities within each assigned account, utilizing approved systems and adhering to the JCI sales process to thoroughly qualify and advance opportunities
  • Nurture collaborative and cohesive relationships within the assigned account teams, fostering a culture of teamwork and synchronicity to ensure consistent customer satisfaction
  • Act as a senior-level point of escalation for any customer satisfaction issues, promptly addressing concerns and taking proactive measures to swiftly resolve challenges
  • Provide accurate and timely information on current and future pursuits and pipeline across assigned accounts to the relevant leadership teams, enabling informed decision-making and effective resource allocation
  • Forecast and closely monitor growth against established baselines and account plans, maintaining a clear view of progress and identifying areas for optimization and improvement
  • Engage the appropriate sales support resources as dictated by the JCI sales and business development process, leveraging the expertise of functional specialists and subject matter experts to deliver tailored and comprehensive solutions to customers
  • Exhibit sound and judicious decision-making skills, navigating politically sensitive situations with tact and adhering to company policies and procedures

Manager Customer Experience APAC (Data Center Service)

Vantage Data Centers
12.2021 - 10.2023
  • Daily management and administration of the operations functions at the facility with the objectives of guaranteeing business continuity and operations excellence
  • Ensure adherence to all established policies, procedures, and guidelines for all employees
  • Ensure client satisfaction and provide optimal level of customer services for various departments
  • Manage teams of 24x7 facilities managers, engineers and technicians
  • Lead, direct and supervise DCTs leveraging knowledge of best practices
  • Establishes and manages priorities for DCTs in line with customer needs, focusing on quality of services
  • Ensures compliance with policies and procedures to meet required Service Level Agreements
  • Executes to goals and objectives established by senior leadership
  • Ensure all operational KPIs and metrics are well defined, measured and achieved
  • Train DCTs, as appropriate, in new processes and procedures
  • Encourage and foster a team-oriented environment through positive feedback
  • Performance management responsibilities includes appraisals and mid-year review
  • Operations budget planning and controlling including regular forecasts
  • Manage contracted service work
  • Collaboration with peers and other cross functional departments
  • Performs other job responsibilities as assigned
  • Identify, understand and define customer needs, objectives and business requirements
  • Provide presales expertise on vendor solutions to the companies' new and existing clients
  • Align with internal parties for technical materials including sales presentations, proposals, demonstrations and tender bidding
  • Ensure all operational KPIs and metrics are being measured and met
  • Perform remote and on-site client consultation: plan, design, implement, and support the data center infrastructure by educating the customer about new technologies
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
  • Tracks critical order milestones to meet customer delivery date
  • Support all customer related data center audits
  • Data Center capacity management of inventory (Space and power) with correlation to sales pipelines

Senior System Specialist

PCCW Solutions
04.2019 - 12.2021
  • Establishing and managing a Data Center Operations Team accountable for the maintenance and operation of server hardware and supporting infrastructure at scale
  • Ensure all operational KPIs and metrics are being measured and met
  • Pre-sales efforts such as bid response, SOW generation, BOM generation, Presentations and Demonstrations
  • Perform remote and on-site client consultation: plan, design, implement, and support the data center infrastructure
  • Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
  • Assist Account Executives during the sales process by educating the customer about new technologies
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
  • Assist in the management of project
  • Tracks critical order milestones to meet customer delivery date
  • Manages the entire order provisioning process

Critical Facilities Manager

CBRE Commercial Real Estate Services
07.2016 - 04.2018
  • Manage and coordinate contractors, in-house staff and twenty party to provide day-to-day overall repair and maintenance (routine, preventive and ad hoc) service for CSC Global Data Centres, Responsible for implementing and managing processes and tools in line with global consistency and best practices for client
  • Infrastructure Services and Facilities Management teams
  • Support the implementation of strategic critical facilities management planning in order to increase availability, increase efficiency, and reduce overall operating cost
  • Ability to perform data center infrastructure and operations audits and create detailed reports
  • Maintains a proactive relationship with internal & external stakeholders
  • Responsible to develop and present monthly reports identifying performance measurements as well as capacity trending and reporting
  • Implements portfolio programs related to critical environments capacity planning; cooling, electrical usage, raised floor usage, environmental information and all other tracking activities
  • Support the implementation of Critical Environment Risk Management tools and processes
  • Execute and support the implementation and deployment of advanced maintenance strategies for the purpose of risk mitigation
  • Document and revise standards, processes, and forms associated with managing targeted KPI's
  • Reporting including: deviation identification and impact, graph generation, baseline comparisons, and recommendations
  • Delivery of all required services and products per SLA

Assistant Facilities Manager

Jones Lang LaSalle
09.2014 - 07.2016
  • Manage and coordinate contractors, in-house staff and thirty party to provide day-to-day overall repair and maintenance (routine, preventive and ad hoc) service for HSBC SKM Building (total over 400,000 sqft including Data Center, Office, Trading Floor (BCP site)), Lead FM team to deliver effective management of an organization's assets
  • Coordinate with IT and Security department for Data Center's daily operation
  • Review and improve critical environments operation procedure (standard operation procedure and emergency procedure)
  • Risk control for all activities (maintenance, project / renovation and inspection work) inside critical environment (change control)
  • Control project and maintenance contractor access (Contractor work request c/w permit to work, method statement and risk assessment system)
  • Preparation of annual and ten year maintenance work plan
  • Preparation for weekly and monthly reports
  • Provide continuous improvement of building operation including energy saving projects

Project Manager

Equal Technology
08.2013 - 09.2014
  • Assist in tender documents and direct in charge IT computer room solutions including Data Centre Facility, Data Centre Consultation, Data Centre Project Management and Data Centre Operations and Maintenance, working with teams of engineers, consultants, contractors and sales managers to meet project objectives
  • Manage projects in investment bank, commercial and education sectors
  • Coordinate all implementation task involving vendors and sub-contractors and sort out any possible conflicts

Assistant Project Manager

Xin Networks
02.2011 - 08.2013
  • Assist in tender documents and direct implement for network and cabling projects, working with teams of engineers, consultants, contractors and sales managers to meet project objectives
  • Manage projects in investment bank and commercial sectors
  • Coordinate all implementation task involving vendors and sub-contractors and sort out any possible conflicts
  • Lead the planning and implementation of project
  • Facilitate the definition of project scope, goals and deliverables
  • Define project tasks and resource requirements
  • Develop full scale project plans
  • Assemble and coordinate project staff
  • Manage project budget
  • Manage project resource allocation
  • Plan and schedule project timelines
  • Track project deliverables using appropriate tools
  • Provide direction and support to project team
  • Quality assurance
  • Constantly monitor and report on progress of the project to all stakeholders
  • Present reports defining project progress, problems and solutions
  • Implement and manage project changes and interventions to achieve project outputs
  • Project evaluations and assessment of results

Senior Project Engineer

Roctec Technology
03.2010 - 02.2011
  • Promoted to direct implement for network and cabling projects, working with teams of engineers, consultants, contractors and sales managers to meet project objectives
  • Manage projects in education and government sectors
  • Coordinate all implementation task involving vendors and sub-contractors and sort out any possible conflicts
  • Design network and provide solutions for clients
  • Implement, troubleshoot network equipment for clients
  • Assist in tender documents, including provide Build of Materials (BoM) list
  • Assist in project management, including Communicate between customers and vendor, create project schedule

Support Engineer

Lantrovision
01.2008 - 12.2009
  • On-site support for investment bank Barclays
  • To perform daily patching and troubleshooting on datacenter
  • Installation, commissioning and maintenance of cabling systems and Update on documentation
  • Project Management including project planning, project coordination, and project supervision

Education

Certificate of Data Center Design Awareness -

DC PRO
11.2014

Project Management Professional (PMP) Training -

PMI
06.2013

Bachelor of Engineering - Electronics System

Edith Cowan University
07.2007

Skills

  • Mission-critical system design
  • Managerial skills
  • Effective managerial techniques
  • Organized managerial style
  • Sharp critical thinker
  • Manager support
  • Critical thinking skills
  • Critical design review
  • Managerial Accounting

Expectsalary

HKD 85,000

Personal Information

Available: 1 Month

Timeline

Sales Manager, Data Center

Johnson Controls
11.2023 - Current

Manager Customer Experience APAC (Data Center Service)

Vantage Data Centers
12.2021 - 10.2023

Senior System Specialist

PCCW Solutions
04.2019 - 12.2021

Critical Facilities Manager

CBRE Commercial Real Estate Services
07.2016 - 04.2018

Assistant Facilities Manager

Jones Lang LaSalle
09.2014 - 07.2016

Project Manager

Equal Technology
08.2013 - 09.2014

Assistant Project Manager

Xin Networks
02.2011 - 08.2013

Senior Project Engineer

Roctec Technology
03.2010 - 02.2011

Support Engineer

Lantrovision
01.2008 - 12.2009

Project Management Professional (PMP) Training -

PMI

Bachelor of Engineering - Electronics System

Edith Cowan University

Certificate of Data Center Design Awareness -

DC PRO
Toby Li