Tomoko Katsuoka
Tai Po
Summary
Experienced in crafting specialty coffee and delivering exceptional customer service. Personable team member with deep understanding of various coffee beans, origins, and blends. Dedication to providing unique and personalized experience to coffee enthusiasts, even in fast-paced environments. Passionate about the craft and committed to excellence. Strives to create memorable moments for every customer served.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista at LiLo Coffee Roasters
LiLo in veve Co.,Ltd
04.2023 - 05.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Gained customer trust by providing knowledgeable and accurate information in both English and Japanese.
Legal Administrative Assistant
Fukami Patent Office, P.C.
05.2020 - 12.2022
- Created and maintained calendars for more than 15 attorneys with important deadlines
- Prepared reporting letters to foreign associates and responded to issued Office Actions and notifications from JPO
- Timely preparation of and protection of detailed legal and technical documents, including patent applications, amendments, and various Office Actions
Web Coordinator
JTB Australia Pty Ltd
08.2019 - 02.2020
- Created and Managed travel content on company’s website to promote optional tours in both English and Japanese as well as revised details of optional tours upon updates from suppliers in Australia
Administrative Assistant for Sales Engineers
Murata Manufacturing Co., Ltd.
03.2018 - 04.2019
- Prepared the marketing material with using the test data in both English and Japanese
- Arranged the sample request of new promotion items by coordinating with the product engineers
Assistant Coordinator
Convention Academia INC.
04.2017 - 12.2017
- Executed all communications, event planning, budget, and logistics for more than 10 co-sponsored seminars of pharmaceutical companies at medical societies in both English and Japanese
Administrative Assistant at the Faculty/Graduate School of Science and Engineering
Doshisha University
11.2013 - 01.2017
- Processed and evaluated more than 50 international students' applications in light of admission requirements and student exchange agreements
- Drew up over 10 agreements for academic cooperation and student exchange with overseas universities
Hotel Receptionist at Hotel Keihan Kyoto Grande
Keihan Urban Systems
04.2013 - 07.2013
Education
Bachelor of Arts - International Relations and Communication
Kansai Gaidai University
03.2013
Study Exchange Program - undefined
University of Queensland
12.2011
Skills
- Coffee expertise
- Strong english language skills
- Up-selling
- Supply ordering
- POS system operation
- Opening and closing duties
- Positive and professional
- Team collaboration
- Problem-solving
- Computer skills
- Complex Problem-solving
- Invoice processing
- Legal documentation and reporting
- Calendar management
- Document preparation
Certification
- TOEIC score of 935
- IELTS score of 6.5 (7.0 in Speaking)
Languages
Japanese, English
Native language
Timeline
Barista at LiLo Coffee Roasters
LiLo in veve Co.,Ltd
04.2023 - 05.2024
Legal Administrative Assistant
Fukami Patent Office, P.C.
05.2020 - 12.2022
Web Coordinator
JTB Australia Pty Ltd
08.2019 - 02.2020
Administrative Assistant for Sales Engineers
Murata Manufacturing Co., Ltd.
03.2018 - 04.2019
Assistant Coordinator
Convention Academia INC.
04.2017 - 12.2017
Administrative Assistant at the Faculty/Graduate School of Science and Engineering
Doshisha University
11.2013 - 01.2017
Hotel Receptionist at Hotel Keihan Kyoto Grande
Keihan Urban Systems
04.2013 - 07.2013
Study Exchange Program - undefined
University of Queensland
Bachelor of Arts - International Relations and Communication
Kansai Gaidai University
Similar Profiles
O'Mariyana OuldsO'Mariyana Oulds
Cashier /Kitchen Line Cook /Table Busser at VeVe EatzCashier /Kitchen Line Cook /Table Busser at VeVe Eatz
Brittany LeeBrittany Lee
Hair Stylist at Locd By Lilo LLCHair Stylist at Locd By Lilo LLC
Nelson VasquezNelson Vasquez
Electrician at Lilo Electric ServicesElectrician at Lilo Electric Services