Ting Him, Chrisb Lam

Wholesale:

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Launched successful products by conducting thorough market research and identifying customer needs.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

Retail:

• Coordinated window displays for maximum curb appeal, attracting potential customers into the store.
• Evaluated competitor merchandising strategies and incorporated successful elements into own displays to maintain competitive edge in market space.
• Established guidelines for consistent visual presentation across multiple store locations, reinforcing brand identity and messaging.
• Continuously updated displays to reflect current promotions and markdowns, ensuring accurate pricing information for customers.
• Collaborated with marketing teams for successful promotional campaigns, leading to increased sales.
• Consistently adhered to safety regulations and guidelines in display creation, maintaining a secure environment for both staff and customers.
• Analyzed sales data to identify best-selling items and adjust displays accordingly for optimized sell-through rates.

• Coordinated full sales lifecycle from proposal development to closings and follow-up.
• Secured competitor business via strategic marketing, service programs and promotions.
• Established profitable partnerships in jewellery sector to grow corporate account base.
• Negotiated profitable proposals with major companies, securing long-term accounts worth over $ 1 Million annually.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Negotiated prices, terms of sales and service agreements.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Assisted sales team with completing customer transactions and managing issues.
• Trained new associates in successful sales and performance strategies.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Developed monthly team action plans and monitored progress.
• Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
• Researched new products and services to drive revenue and support short- and long-term strategies.

• Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
• Demonstrated products and features to customers, answered questions and overcame objections.
• Employed effective problem-solving techniques, increasing client satisfaction ratings.
• Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
• Facilitated relationships with target accounts through implementation of proven networking methods.
• Recognized and resolved compound problems that effected upper-level management and business initiatives.
• Utilized multiple marketing strategies to improve profitability.
• Protected top-priority accounts by employing effective sales and marketing techniques.

• Analyzed sales and marketing data for improved strategies.
• Cultivated and maintained strategic alliances with key partners and vendors.
• Performed competitive analyses and adjusted sales and marketing strategies accordingly.
• Managed sales promotions and marketing strategies on major social media sites.
• Organized events and product presentations related to national conferences and conventions.
• Produced P&L statements to enable research into loss-reduction strategies.
• Led crisis management team and provided quick turnaround solutions.
• Built relationships with customers and community to establish long-term business growth.