Ting Fat Wun

• Led a team of 30 staff members in providing exceptional customer service and ensuring a positive dining experience for patrons
• Managed daily operations, including overseeing food preparation, service quality, and cleanliness to uphold company standards
• Developed and implemented strategies to increase revenue and drive business growth
• Conducted regular staff training sessions to enhance skills, improve efficiency, and maintain a high level of service excellence
• Collaborated with the kitchen team to create and update menus based on customer preferences and seasonal ingredients
• Implemented inventory management procedures to control costs, minimize waste, and optimize stock levels
• Established and maintained relationships with suppliers to ensure timely delivery of high-quality ingredients and products
• Resolved customer complaints and concerns promptly and effectively, ensuring customer satisfaction and loyalty
• Conducted performance evaluations, provided feedback, and recognized outstanding performance to motivate and retain team members
• Ensured compliance with health and safety regulations, food hygiene standards, and company policies at all times.

• Spearheaded the establishment of a dynamic team for a new restaurant, demonstrating strong leadership skills and strategic planning
• Developed comprehensive policies and procedures, ensuring seamless implementation and adherence across all levels of the organization
• Led recruitment efforts, carefully selecting and onboarding employees while providing ongoing training, fostering a culture of growth and development
• In charge of overseeing day-to-day restaurant operations, guaranteeing smooth and efficient service delivery to meet and exceed customer expectations
• Implemented effective inventory management strategies, meticulously tracking stock levels to minimize waste and optimize resources
• Skillfully organized and supervised work shifts, ensuring proper staffing levels and efficient workflow to maintain high standards of service quality.

• Reported directly to the Owner, playing a pivotal role in the successful launch and establishment of a new brand, showcasing strong leadership and collaboration skills
• Orchestrated the recruitment process, meticulously selecting and training employees, fostering a culture of continuous staff development and welfare
• Collaborated closely with the head chef to curate and refine an innovative and market-responsive menu, showcasing creativity and culinary expertise
• Provided dedicated marketing support by overseeing party bookings and private events, enhancing brand visibility and driving revenue growth
• Took charge of budgeting, planning, managing, and streamlining internal communications to enhance operational efficiency and ensure a cohesive team environment

• Reported directly to the District Manager, establishing a strong rapport and effectively communicating to drive operational excellence and strategic alignment
• Implemented a robust staff development program, identifying and nurturing talent to elevate individuals into shop supervisor roles, demonstrating a commitment to fostering internal growth and talent retention
• Led staff training initiatives, ensuring team members were equipped with the necessary skills and knowledge to deliver exceptional customer experiences and achieve operational excellence
• Executed innovative shop promotions and marketing strategies to meet and exceed revenue targets, showcasing a results-driven approach and a keen business acumen.

• Oversaw overall restaurant operations, including customer service, food preparation, and staff management
• Developed and implemented policies and procedures to ensure efficient and effective workflow
• Hired, trained, and supervised staff members, fostering a positive work environment and promoting professional growth.

• Develop and mentor store managers, fostering leadership skills, business acumen, team cohesion, and strategic planning abilities
• Provide clear guidance on Starbucks standards, policies, and procedures to ensure consistent adherence and uphold brand integrity
• Deliver insightful quarterly presentations to stakeholders, showcasing performance metrics and strategic insights for informed decision-making
• Establish and manage budgets, conduct P&L analysis to drive financial performance, and optimize profitability
• Demonstrate adept problem-solving skills in addressing customer complaints promptly and effectively to enhance customer satisfaction and loyalty.

- Develop and mentor store managers, fostering leadership skills, business acumen, team cohesion, and strategic planning abilities.
- Provide clear guidance on Starbucks standards, policies, and procedures to ensure consistent adherence and uphold brand integrity.
- Deliver insightful quarterly presentations to stakeholders, showcasing performance metrics and strategic insights for informed decision-making.
- Establish and manage budgets, conduct P&L analysis to drive financial performance, and optimize profitability.

- Assisted in running floor management, including handling complaints

- Completed internal training on selling skills and internal F&B cross trainings in outlets