Ting Sin Kwan
Summary
Experienced restaurant supervisor with an Honors degree from Sheffield Hallam University. Demonstrated ability to effectively assist in managing the daily operations of the restaurant, ensuring smooth and efficient functioning. Skilled in supervising and leading teams to deliver exceptional customer service and maintain high standards. Committed to creating a positive work environment and optimizing productivity.
Overview
5
5
years of professional experience
Work History
Assistant Manager
LUBUDS Group
05.2024 - Current
- Complete operational support functions (i.e Inventory, etc.)
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Supervisor
LUBUDS Group
04.2022 - 04.2024
- Assist in unloading, managing inventory, accounting
- Provide quality customer service
- Ensuring the store is hygienic, tidy and safe
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Server
LUBUDS Group
10.2019 - 04.2022
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
BSc (Hons) - International Hospitality and Business Management
Sheffield Hallam University
07.2020
Higher Diploma - hotel and catering management
Hong Kong Institute of Vocational Education (Chai Wan)
07.2019
Diploma - Foundation Studies—Business
Hong Kong Institute of Vocational Education (Chai Wan)
07.2017
Hong Kong Diploma of Secondary Education Examination -
Lingnan Hang Yee Memorial Secondary School
07.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Secondaryeducation
Lingnan Hang Yee Memorial Secondary School, 09/01/10, 07/31/16, Hong Kong Diploma of Secondary Education Examination 2016
Timeline
Assistant Manager
LUBUDS Group
05.2024 - Current
Supervisor
LUBUDS Group
04.2022 - 04.2024
Server
LUBUDS Group
10.2019 - 04.2022
Higher Diploma - hotel and catering management
Hong Kong Institute of Vocational Education (Chai Wan)
Diploma - Foundation Studies—Business
Hong Kong Institute of Vocational Education (Chai Wan)
BSc (Hons) - International Hospitality and Business Management
Sheffield Hallam University
Hong Kong Diploma of Secondary Education Examination -
Lingnan Hang Yee Memorial Secondary School
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