Tina Sui Sum Yee
Hong Kong
Summary
Assisted teams in completing various tasks while delivering quality customer service. Supported sales efforts through clear communication and effective problem-solving. Helped create a team-oriented environment that encourages collaboration and personal growth.
Overview
22
22
years of professional experience
Work History
Assistant Reservations Manager
Auberge Discovery Bay Hotel
Discovery Bay
08.2020 - 02.2026
- Managed daily reservation operations, ensuring seamless guest experiences and high occupancy rates.
- Collaborated with sales and marketing teams to optimize promotional strategies for room availability.
- Worked closely with front desk to achieve full occupancy of property.
- Developed and implemented efficient booking processes to enhance revenue generation and guest satisfaction.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Contributed to the development of promotional packages and special offers to attract new guests and retain existing clientele.
- Streamlined reporting procedures for reservation metrics, enhancing accuracy and operational efficiency.
- Closely monitor the room inventory and rate pricing strategies.
- System control for hotel brand website, channel manager & all OTA platforms.
Assistant Reservations Manager
Crowne Plaza Hong Kong Kowloon East & Holiday Inn Express Hong Kong Kowloon East
Tseung Kwan O, Hong Kong
02.2018 - 08.2020
- To ensure a smooth running of daily operation of Reservations Department
- Collaborated with Sales team on monthly forecast and business planning.
- Worked closely with Director of Revenue on selling strategies and yield management.
- Lead the Reservation team to provide professional service to all guests.
- Participated in Revenue meeting on reviewing the business activities with respect to sales, revenue and guest satisfaction.
- Interfaced with key corporate accounts, travel agencies and internal sales office on reservation issues and hotel occupancy fulfillment.
- Ensured an effective scheduling of staff roster at budget levels.
- Performed, monitored and supervised of reservation calls so as to ensure adherence to procedure and attainment.
Reservations Manager
Park Hotel Hong Kong
Tsim Sha Tsui, Kowloon
10.2016 - 04.2017
- Room Inventory control and rate change in Brand Websites and all OTA channels.
- Provide daily competitors rate comparison.
- Assist Sales Team in setting their rates.
- Maintaining the in-house reservations systems.
- Managing Reservation Team effectively
- To ensure a smooth running of daily operation of Reservation Department.
Assistant Reservations Manager
iClub Hotels
Fortress Hill, Hong Kong
08.2015 - 04.2016
- To ensure a smooth running of daily operation of Reservation Department
- Prepare some Reservation Statistics Reports.
- Ensure effective inventory monitor, rooms are available to sell on non-full house period, close-out immediately when hotel is running full.
- Conduct training for Reservations Team to enhance our quality of service.
- Collaborated with Sales Team and Front Office Department on Sales and Reservations Forecast and budget management for business planning.
- Ensure the operations in reservation department are aligned with timelines so as to attain the requirements of business parties internally and externally.
- Lead the Reservation team to provide professional service to all guests.
- Interfaced with key accounts, travel agencies and internal sales office on reservation issues and hotel occupancy fulfillment
Assistant Reservations Manager
Harbour Grand Hong Kong
North Point, Hong Kong
04.2014 - 07.2015
- To Ensure a smooth running of daily operation of Reservation Department.
- Assist Director of Revenue to prepare some Reservation Statistics Reports.
- Conduct training for Reservation Team to enhance our quality of service.
- Ensured the operations in reservation department are aligned with timelines so as to attain the requirements of all business parties internally and externally.
- Lead the Reservation team to provide professional service to all guests.
- Interfaced with key corporate accounts, travel agencies and internal sales office on reservation issues and hotel occupancy fulfillment.
- Ensure an effective scheduling of staff roster at budget levels.
- Performed, monitored and supervised of reservation calls so as to ensure adherence to procedure and guest attainment.
Distribution Specialist
Le Meridien Cyberport
Cyberport, Hong Kong
03.2012 - 03.2014
- Set up all new third party e-business channels in proper way with accurate information
- Ensure rate parity in all e-business channels at all time
- Ensure effective inventory monitor, rooms are available to sell on non-full house period.
- Searching via internet from different travel agency, check if any rate loaded lower than our selling rate. Report the case to Revenue Managers and Sales Team for follow up.
- Provide weekly competitors rate comparison.
- Provide monthly analysis report by each channel for the performances and trends and report to Revenue Manager.
Assistant Reservations Manager
Harbour Plaza Metropolis
Hung Hom, Kowloon
05.2011 - 03.2012
- Lead the Reservation Team to provide service to all guests.
- To Ensure smooth running of daily operation of Reservation Department
- Ensured the operations in reservation department are aligned with timelines so as to attain the requirements of all business parties internally and externally.
- Ensured an effective scheduling of staff roster at budget levels.
- Responsible daily Reservation Routine job.
- Performed, monitored and supervised of reservation calls so as to ensure adherence to procedure and guest attainment.
Reservations Manager
Regal Kowloon Hotel
Tsim Sha Tsui, Kowloon
02.2004 - 05.2011
- To ensure a smooth running of daily operation of Reservation Department
- Collaborated with Sales Team and Front Office Department on Sales and Reservation Forecast and budget management for business planning.
- Worked closely with Revenue Manager on selling strategies and yield management.
- Lead the Reservation team to provide professional service to all guests.
- Ensure effective inventory monitor, room are available to sell on non-full house period, closed-out immediately when hotel is running full house.
- Rate change for Brand Website and all OTA’s channel.
Education
Pool To Middle School - undefined
HKCEE
Hong Kong07.1995
Pitman Examination - undefined
Hong Kong01.1995
Skills
- Opera (PMS system)
- Sitemider (Channel Manager System)
- Synxis (Channel Manager System)
- IHG Concerto (Channel Manager & Revenue Analysis System)
- Marsha (PMS System)
- OTA platforms
06 LANGUAGES
English
Cantonese
Mandarin
References
References available upon request
Timeline
Assistant Reservations Manager
Auberge Discovery Bay Hotel
08.2020 - 02.2026
Assistant Reservations Manager
Crowne Plaza Hong Kong Kowloon East & Holiday Inn Express Hong Kong Kowloon East
02.2018 - 08.2020
Reservations Manager
Park Hotel Hong Kong
10.2016 - 04.2017
Assistant Reservations Manager
iClub Hotels
08.2015 - 04.2016
Assistant Reservations Manager
Harbour Grand Hong Kong
04.2014 - 07.2015
Distribution Specialist
Le Meridien Cyberport
03.2012 - 03.2014
Assistant Reservations Manager
Harbour Plaza Metropolis
05.2011 - 03.2012
Reservations Manager
Regal Kowloon Hotel
02.2004 - 05.2011
Pool To Middle School - undefined
HKCEE