Overview
Work History
Education
Skills
Timeline
Generic

TIMOTHY LI

Tuen Mun

Overview

25
25
years of professional experience
3
3
Languages

Work History

Shop Administrative Officer

Hyakunousha International Limited - 華御結 /OMUSUBI
04.2024 - 07.2025
  • Created, prepared, and delivered reports to various departments.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Updated reports, managed accounts, and generated reports for the company database.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Handle food licenses, apply for hygiene supervisor, and arrange for colleagues to attend courses provided by FEHD.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Maintained inventory of shop supplies, and placed orders.
  • Provided exceptional support to the executive team by organizing meetings.
  • Stockroom management involves inventory and keeping the safe level.

Store Administrative Executive

RIMOWA
07.2023 - 04.2024
  • Attending to client’s after-sales requirements and achieving customer satisfaction via service excellence throughout the entire client care process
  • Ensuring overall readiness of the reception and managing all administrative requirements including follow up with client collection
  • Coordinate with internal parties to manage client’s opinions and complaints, offering high-quality support and solution
  • Provide or offer alternatives or solutions that are within brand guidelines
  • Share product information and brand updates where possible
  • Ensure 100% accuracy of data entry, repair record filing, invoicing, and transactions
  • Attending to telephone and email enquiries and advising on general information and handover of technical enquiries to CC supervisor
  • Prepare monthly report to HQ
  • To ensure timely and prompt follow up with the client

Cash Office Responsible (Shop Management)

COS
09.2019 - 07.2023
  • Money Handling
  • Admin Work
  • Shop material order
  • Stockroom management
  • Annual stocktake planning and execution
  • Communicate/work with the accounting department, payroll, IT & security department
  • Overview and maintain whole store operation
  • Handle customer complaint
  • Recruitment and interview of new Sales Advisors
  • Provide training for staff & manager
  • Scheduling for the store team member
  • Contract handling for new join and former employees
  • Ensure all employees work under the Hong Kong labor laws
  • Calculate salary, work hours, and holiday
  • Data checking
  • Perform ad hoc projects and tasks assigned by the store manager
  • Communicate with difference vendors for the store maintenance

Area I.T. Officer (Hong Kong & Macau)

H&M
10.2018 - 08.2019
  • Store IT equipment maintenance
  • Store / Office users problem solving
  • Store open / closure project
  • Coordinate with vendors to finish store opening or closure project

Cash Office Responsible (Shop Management)

COS
09.2017 - 10.2018
  • Money Handling
  • Admin Work
  • Communicate/work with the accounting department, payroll, and IT
  • Overview and maintain whole store operation
  • Handle customer complaint
  • Recruitment and interview of new Sales Advisors
  • Provide training for staff & manager
  • Scheduling for the store team member
  • Contract handling for new join and former employees
  • Ensure all employees work under the Hong Kong labor laws
  • Calculate salary, work hours, and holiday

Cash Office Responsible (Shop Management)

H&M
02.2015 - 09.2017
  • Money Handling
  • Admin Work
  • Communication/work with the accounting department, payroll, and IT
  • Overview and maintain whole store operation
  • Handle customer complaint
  • Provide training for staff
  • Store Management
  • On Behalf of the Hong Kong district to open two stores (Galaxy Resort & Venetian Hotel) in Macau from April 2015 to Nov 2015

Store Auditor

H&M
02.2014 - 02.2015
  • Keeping all Hong Kong H&M store shrinkage at a global safe level and secure
  • Ensure the store condition and all employees work under the HK labor laws and fire safety ordinance
  • Ensure the stores are following the routines of the daily operation
  • Report directly to the security department and area team

Cash Office Responsible (Shop Management)

H&M
03.2011 - 02.2014
  • Money Handling
  • Admin Work
  • Communication/work with the accounting department, payroll, and IT
  • Overview and maintain whole store operation
  • Handle customer complaint
  • Provide training for staff
  • Store Management

Assistant Store Manager

CD Warehouse HK
04.2000 - 04.2008
  • Manager Assistant + Buyer
  • Clerical Work
  • Data input
  • Provide the customer services

Education

High school diploma -

Tsung Tsin College

Short Course - Certificzte In Operations And Sales Practices

The Hong Kong Management Association

Skills

Timeline

Shop Administrative Officer

Hyakunousha International Limited - 華御結 /OMUSUBI
04.2024 - 07.2025

Store Administrative Executive

RIMOWA
07.2023 - 04.2024

Cash Office Responsible (Shop Management)

COS
09.2019 - 07.2023

Area I.T. Officer (Hong Kong & Macau)

H&M
10.2018 - 08.2019

Cash Office Responsible (Shop Management)

COS
09.2017 - 10.2018

Cash Office Responsible (Shop Management)

H&M
02.2015 - 09.2017

Store Auditor

H&M
02.2014 - 02.2015

Cash Office Responsible (Shop Management)

H&M
03.2011 - 02.2014

Assistant Store Manager

CD Warehouse HK
04.2000 - 04.2008

High school diploma -

Tsung Tsin College

Short Course - Certificzte In Operations And Sales Practices

The Hong Kong Management Association

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