Tim Yuen
IT Specialist
Tsuen Wan
Summary
Accomplished IT Specialist with diverse industry experience in multiple sectors. A strong background in system applications, infrastructure design and information protection analysis. Strong expertise in developing enhancement design solutions with the goal of maximizing profits and efficiency. Currently focusing on Public Cloud Platforms, especially in Microsoft Azure.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
IT Infrastructure Specialist (Cloud & DC)
Jardine Restaurant Group
Hong Kong
04.2022 - Current
- Regional role overseeing multi-cloud environment (Azure & Google Cloud).
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements.
- Lead charge of cloud migration roadmap project design, architect and implementation plan, with hands-on advisory and support to vendors.
- Collaborated with development and operations teams to develop practical automation solutions and custom modules.
- Participate in the deployment, and monitoring of portable local HK data centres for a remote IT infrastructure.
- Reporting, budgeting, purchasing and controlling Azure expenditures and operating expenses. Achieved 20% per year saving on Azure cloud consumption.
Regional Cloud Infra Specialist
Ricoh Asia Pacific Operation Limited
Hong Kong
06.2021 - 03.2022
- Responsible for regional Azure public cloud architect, configuration and platform management.
- Budget control on yearly cloud consumption.
- Infrastructure consultancy for Ad-hoc projects on cloud platform utilization.
- Daily support on O365 products-related user requests and tickets.
- Multi vendors management on company infrastructure support and project including SOC and NOC services.
- Implementation of new security and network products on Azure cloud platform enhancement (i.e. PA, SD WAN SaaS services)
- Team member of examining ISO27001 for regional cloud infrastructure.
- Main leader of DevSecOps automation promotion, implementation and coaching on cloud platform projects.
System Engineer
TFL Hong Kong Limited
Hong Kong
12.2018 - 07.2020
- Responsible for the IT infrastructure for all the offices in the APAC region and the global infrastructure project.
- Supervise a team of 2 members offshore on multiple high-visibility initiatives and assuring business delivery.
- Developed and maintained policies to control information technology and security for APAC operations.
- Successful revamps on improving the existing IT infrastructure. Provided and assisted in design solution implementations in transiting from an on-premise environment to a hybrid cloud environment.
- Optimized workflow and Capex of renewing on-premise equipment. Reduced yearly Capex by 30% and increased user resources access performance by 20%.
- Increased flexibility for remote users and emergency case usage by implementing a new VoIP system. Reduced the cost of overseas roaming calls using SIP technology across the country.
- Resolved issues and escalated problems with knowledgeable support and quality service.
System Engineer
Wall Street
Hong Kong
04.2017 - 05.2018
- Provide all levels of server and workstation for support across 1 office and 6 centres. Responsible for server maintenance, backup and disaster recovery.
- Manage multi-vendors on provided service. Leading IT user training program with external vendor services.
- Administer network farm including router, switch and anti-virus, pre-defining the security rules and policies. Optimize the performance of the network devices by reducing 30% workload thru simplifying network workflow and configuration.
- Initiate and lead infrastructure projects including hardware farm upgrades, system applications enhancement and cloud migration on services (SaaS).
Software Engineer
New IMedia Solution Limited
Hong Kong
08.2015 - 10.2016
- Design new report-generation add-ons, data management and performance enhancement for internal ERP system (SAP). Development of CRM system using Java, Spring, Hibernate.
- Improvement of the automated handling batch jobs of report generation and data management in C#.
- Application development of most widely products (Digital marketing domain) with the role of programming, defect solving and client interaction for issues. Mainly using HTML, PHP and Python. Implementing a self-develop payment tunnel system on customer websites.
- Tech/Product R&D researched on the topic of iBeacon mobile application for creative products. The product focuses on indoor positioning integrating with mobile functionality to provide creative features for campaigns.
- Assist in infrastructure relocation project with our parent conglomerate IT team on hardware & software migration.
Education
Bachelor of Science - Computing
Teesside University
United Kingdom 04.2014 - 04.2016
Skills
Cloud services
Accomplishments
- Involved in the whole design and in charge of phase planning. Research for suitable Azure products for VMs migration, network connection, backup and disaster recovery. Plan and perform the configuration with the internal IT team also the vendors.
- In charge of implementing ITAM and ITSM system using ManageEngine product and Jira Service Desk. Setting up pre-defined workflows and routine maintenance operation. Another ITSM project using Zendesk for the external company freelance project.
- Involved in detailed design and configuration plan for global network revamp project. Responsible for the network device replacement in the APAC region. Configure new FortiGate firewalls and Cisco switches for APAC region. Review all existing security rules and standard align with global IT policy.
- In charge of system service revamp project for APAC region including O365 migration (exchange server), AD server reconfiguration, file server migration, DNS/DHCP migration. Review specification and setting of VMs of VMware, phasing out the old VMs and restructure the APAC VM farm.
Azure Migration for Global Infrastructure
ITAM & ITSM Implementation
Network Design Revamp
System Service Revamp Project
Certification
Microsoft Certified: Azure Solutions Architect Expert
Timeline
Microsoft Certified: Azure Network Engineer Associate
02-2023
Microsoft Certified: Azure Solutions Architect Expert
09-2022
IT Infrastructure Specialist (Cloud & DC)
Jardine Restaurant Group
04.2022 - Current
ITIL® Foundation Certificate in IT Service Management
11-2021
Microsoft Certified: Azure Administrator Associate
09-2021
Regional Cloud Infra Specialist
Ricoh Asia Pacific Operation Limited
06.2021 - 03.2022
System Engineer
TFL Hong Kong Limited
12.2018 - 07.2020
System Engineer
Wall Street
04.2017 - 05.2018
Software Engineer
New IMedia Solution Limited
08.2015 - 10.2016
Bachelor of Science - Computing
Teesside University
04.2014 - 04.2016
Similar Profiles
RACHEL PRIYA JAVIALRACHEL PRIYA JAVIAL
HEAD OF HR, HUMAN RESOURCES AND HR SHARED SERVICES at JARDINE SCHINDLER GROUPHEAD OF HR, HUMAN RESOURCES AND HR SHARED SERVICES at JARDINE SCHINDLER GROUP
Hoi Shan CheungHoi Shan Cheung
Yuu Rewards CRM Intern at Jardine - DFI Retail GroupYuu Rewards CRM Intern at Jardine - DFI Retail Group
Quynh Anh NguyenQuynh Anh Nguyen
Group Product Quality Manager at Jardine Schindler GroupGroup Product Quality Manager at Jardine Schindler Group