Tianxi Zhou
Summary
Driven professional with a proven track record at The Grand, York, excelling in fast-paced environments through superior organization and time management skills. Demonstrated expertise in customer service and Opera PMS - Hotel Management software, enhancing operational efficiency and client satisfaction. Known for exceptional leadership and fluent in English and Mandarin, adept at fostering teamwork and collaboration.
Overview
7
7
years of professional experience
Work History
Assistant Reception Manager
The Grand, York
10.2019 - 07.2020
- Proved successful working within a fast-paced environment.
- Strengthened communication skills through regular interactions with others, along with managing the training of new employees.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Desk Receptionist
The Grand, York
06.2017 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
Assistant Office Manager
SecTronics Corp LTD China
06.2016 - 05.2017
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Communicated and coordinated with various clients through phone calls and email.
- Planned and prepared reports through collection and analysis of operation data and trends
Public Relations Officer
Tiny Tiny Entertainment Sheffield
02.2013 - 06.2014
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Communicated with media weekly to build relationships and optimize press coverage.
- Developed campaigns to increase public awareness of company and engage customers.
Education
Master of Science - International Business Management With Marketing
Heriot-Watt University
Edinburgh, Scotland09.2023
Bachelor of Science - International Hotel Management
Sheffield Hallam University
Sheffield, United Kingdom06.2016
Skills
- Quality Assurance
- Dependable and Responsible
- Analytical Thinking
- Organization and Time Management
- Supervision and leadership
- Customer Service
- Conflict Resolution
- Interpersonal Communication
- Customer Relations
- Teamwork and Collaboration
Languages
Mandarin Chinese, English
Native language
Mandarin Chinese
Proficient
C2
English
Proficient
C2
Software
Opera PMS
Microsoft Office (Word, Excel, Powerpoint)
Timeline
Assistant Reception Manager
The Grand, York
10.2019 - 07.2020
Front Desk Receptionist
The Grand, York
06.2017 - 10.2019
Assistant Office Manager
SecTronics Corp LTD China
06.2016 - 05.2017
Public Relations Officer
Tiny Tiny Entertainment Sheffield
02.2013 - 06.2014
Master of Science - International Business Management With Marketing
Heriot-Watt University
Bachelor of Science - International Hotel Management
Sheffield Hallam University
Similar Profiles
Kenica S. SamuelKenica S. Samuel
Transient Sales Manager at Hyatt Grand Central New YorkTransient Sales Manager at Hyatt Grand Central New York
Chris KimChris Kim
Rooms Controller/Supervisor at Grand Hyatt New YorkRooms Controller/Supervisor at Grand Hyatt New York
Zaina ZemihiZaina Zemihi
Convention Services Manager & Catering Sales Manager at The Westin New York Grand CentralConvention Services Manager & Catering Sales Manager at The Westin New York Grand Central