Tianqing Kou
Customer Service
Tianjin
Summary
Dynamic Customer Service Manager with a proven track record at Bank Of Beijing Co., Ltd. Skilled in fostering relationships and enhancing customer retention through exceptional problem-solving and motivational techniques. Committed to continuous improvement and team collaboration, driving a positive work environment that prioritizes empathy and effective communication.
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Utilizes strong organizational skills and attention to detail in daily activities.
Overview
3
3
years of professional experience
4
4
Certifications
1
1
Language
Work History
Customer Service Manager
Bank Of Beijing Co.,Ltd.（Tianjin Brench）
02.2024 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Childcare Volunteer Service
Xingyao Early Childcare Services
07.2022 - 07.2022
- Worked from July 01 2022 to July 31 2022, working 10 hours per week for a total of 40 hours.
- Recognized for outstanding volunteer service at multiple special events, receiving positive feedback from both organizers and attendees.
- Inspired a love for volunteer service in students through participation in community outreach projects.
- Managed vendor relationships to ensure timely delivery of products/services while maintaining costeffectiveness.
Kindergarten Intern Teacher
Tianjin Olivia Education Information Consulting Co
02.2022 - 05.2022
- Assisting the lead teacher in organizing and conducting daily educational activities
- Helping take care of children's daily needs, including meals, nap time, and outdoor activities;
- Participating in activities such as picture book reading, crafts, and music and movement;
- Assisting in parent communication and preparation for special events;
- Following kindergarten's rules with professionalism and strong teamwork.
Education
Master of Science - Management
University of York
Heslington, York, North Yorkshire, YO10 5DD, UK 04.2001 -
Bachelor of Arts - Business And Management
De Montfort University
The Gateway, Leicester, LE1 9BH, UK 04.2001 -
Diploma - Business Administration in Finance
Northern Alberta Institute of Technology
11762 - 106 Street, Edmonton, Canada 04.2001 -
High School Diploma -
Centre High School
10050 MacDonald Drive NW, Edmonton, Canada 04.2001 -
High School Diploma -
Ross Sheppard School
13546 111 Ave NW, Edmonton, Canada 04.2001 -
No Degree -
Central High School
4525 N Central Ave, Phoenix, AZ, USA 04.2001 -
Skills
Customer service
Patience and empathy
Continuous learning and improvement
Motivational techniques
Positive reinforcement
Certification
Volunteer Service Certificate of Xingyao Early Childcare Services
Timeline
Customer Service Manager
Bank Of Beijing Co.,Ltd.（Tianjin Brench）
02.2024 - Current
Childcare Volunteer Service
Xingyao Early Childcare Services
07.2022 - 07.2022
Volunteer Service Certificate of Xingyao Early Childcare Services
07-2022
Intern Teacher in Tianjin Olivia Education Information Consulting Co., Ltd.
05-2022
Kindergarten Intern Teacher
Tianjin Olivia Education Information Consulting Co
02.2022 - 05.2022
Youth Service school program volunteer at YOUCAN Youth Services
10-2013
Early Child Mentor Service in Centre High School
05-2013
Master of Science - Management
University of York
04.2001 -
Bachelor of Arts - Business And Management
De Montfort University
04.2001 -
Diploma - Business Administration in Finance
Northern Alberta Institute of Technology
04.2001 -
High School Diploma -
Centre High School
04.2001 -
High School Diploma -
Ross Sheppard School
04.2001 -
No Degree -
Central High School
04.2001 -
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