Tian Lan
Accounting,Auditing,Risk Controlling
KunMing,YunNan
Summary
I am an energetic girl with great abilities to cooperate and share insights with group members, one of my greatest assets is to learn things fast, as had tried to go further study in law and fiance felid, I have systematically studied these subjects and am continually learning new knowledge.
Also, I make a great effort to improve my work result as it gives me fulfillment and excitement. When I was working on products risk classification, the criteria I put on the list is from several of the crucial angles and had involved most of the products.
I can think of an issue from different aspects and am good at optimizing resource usage. From my last working experience, I had worked on SOP setting-ups and improvement.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Trust & Safety Representative
Shoplazza
Kunming, China-Yunnan
03.2021 - Current
- Monitoring merchants' AUP & Legal compliance conditions.
- Evaluated merchants' credibility and operation conditions.
- Evaluating brand, fraud, credit risks within the company.
- Monitoring data changes and ensuring its health.
- Forming documents relating to intellectual property infringement on platforms and the general knowledge within the legal field.
- Share data analyzing results with team members and help the construction of data analyzing tool
- Handing chargeback issue audit and making conclusions.
Overseas Technical Surpport
Shoplazza
KunMing, China-YunNan
11.2021 - 12.2021
- Increased customer satisfaction by resolving product issues.
- Resolving user problems, improving customer satisfaction, helping solve product Bug and clients requests
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Worked with overseas customers to understand needs and provide excellent service.
- Form documents for department training and sharing.
- Construction of department external and internal SOPs.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Platform Operation (Antistop SEO)
Yunan Changwang Tech LLC
KunMing, China-YunNan
01.2021 - 03.2021
- Developed and implemented performance improvement strategies and plans to promote continuous improvement. (help optimize product and site searching results)
- Improving product descriptions, image design, and store designs.
- Conducted research, gathered information from multiple sources and give reports on performances of other merchants that sales the same kind of products.
- Participated in team-building activities to enhance working relationships.
Education
Bachelors of Accounting - Business Administration And Management
HaiNan University
China-HaiNan Province-HaiKou City 09.2015 - 06.2019
Skills
SQL
undefinedGYM
Likes to go to the GYM for exercise coz it gives me energy and keep my health in great condition.
Timeline
Overseas Technical Surpport
Shoplazza
11.2021 - 12.2021
Trust & Safety Representative
Shoplazza
03.2021 - Current
Platform Operation (Antistop SEO)
Yunan Changwang Tech LLC
01.2021 - 03.2021
Bachelors of Accounting - Business Administration And Management
HaiNan University
09.2015 - 06.2019
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