Thomas W. Y. Poon

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

Promote Epson products in Fortress, (printer & Protector)

co-work with Fortress shop sales and other Brand promoter to sell products cross over.

over achieve target most of the time.

• Recommended specific product options to meet customer needs.
• Identified interest in customers by explaining products and services and initiating conversations.
• Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
• Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.

• Import & export shipping coordinate, Buying and delivery process of goods, Warehousing support for delivery, Inventory control by SAP system
• Reduced lead time for product deliveries through effective coordination with suppliers and vendors.
• Enhanced efficiency by streamlining supply chain processes and implementing new strategies.
• Scheduled production plans according to customer needs and supply availability.
• Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.

• Developed strong client relationships for repeat business and increased referrals.
• Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
• Assisted sales team with completing customer transactions and managing issues.
• Managed and developed sales team.
• Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.

• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Improved communication within the team through regular meetings, updates, and open channels of communication.